Lauren Wood

leading digital transformations, how companies and C-suite leaders can think about AI and the impact that AI is having on the customer experience landscape today and into the future. So it's been wonderful to have you. Thank you so much.

leading digital transformations, how companies and C-suite leaders can think about AI and the impact that AI is having on the customer experience landscape today and into the future. So it's been wonderful to have you. Thank you so much.

AI is changing a lot. But when it comes to listening, what is underneath someone's words, listening to the nonverbal cues, listening to someone's tone of voice and pairing that with the context that you have about them historically over time, that is something that I just don't think that AI will ever be able to solve for. And I don't think we need it to either.

AI is changing a lot. But when it comes to listening, what is underneath someone's words, listening to the nonverbal cues, listening to someone's tone of voice and pairing that with the context that you have about them historically over time, that is something that I just don't think that AI will ever be able to solve for. And I don't think we need it to either.

AI is changing a lot. But when it comes to listening, what is underneath someone's words, listening to the nonverbal cues, listening to someone's tone of voice and pairing that with the context that you have about them historically over time, that is something that I just don't think that AI will ever be able to solve for. And I don't think we need it to either.

Hello, everyone, and welcome to Experts of Experience. I'm your host, Lauren Wood. Today, I am thrilled to have Danny Pozo with us. He is the vice president of the U.S. commercial market at Cisco. So we are going to explore how he is leading transformative customer experience strategies, driving value through lifecycle management, and leveraging global talent to meet the evolving customer needs.

Hello, everyone, and welcome to Experts of Experience. I'm your host, Lauren Wood. Today, I am thrilled to have Danny Pozo with us. He is the vice president of the U.S. commercial market at Cisco. So we are going to explore how he is leading transformative customer experience strategies, driving value through lifecycle management, and leveraging global talent to meet the evolving customer needs.

Hello, everyone, and welcome to Experts of Experience. I'm your host, Lauren Wood. Today, I am thrilled to have Danny Pozo with us. He is the vice president of the U.S. commercial market at Cisco. So we are going to explore how he is leading transformative customer experience strategies, driving value through lifecycle management, and leveraging global talent to meet the evolving customer needs.

Danny, so wonderful to have you on the show.

Danny, so wonderful to have you on the show.

Danny, so wonderful to have you on the show.

Yeah, we're going to make it fun. I already just in the little bit of conversation I've had with Danny, he is full of life. So we're in for a good one.

Yeah, we're going to make it fun. I already just in the little bit of conversation I've had with Danny, he is full of life. So we're in for a good one.

Yeah, we're going to make it fun. I already just in the little bit of conversation I've had with Danny, he is full of life. So we're in for a good one.

Guaranteed. So Danny, you have been at Cisco per your LinkedIn for 24 years. And you began your career at Cisco in sales and then transitioned to customer experience, which I love a sales to CX transition personally. I'd love to kick it off by asking you, what do you believe about the customer experience space that few people would agree with you on?

Guaranteed. So Danny, you have been at Cisco per your LinkedIn for 24 years. And you began your career at Cisco in sales and then transitioned to customer experience, which I love a sales to CX transition personally. I'd love to kick it off by asking you, what do you believe about the customer experience space that few people would agree with you on?

Guaranteed. So Danny, you have been at Cisco per your LinkedIn for 24 years. And you began your career at Cisco in sales and then transitioned to customer experience, which I love a sales to CX transition personally. I'd love to kick it off by asking you, what do you believe about the customer experience space that few people would agree with you on?

And it's all about that long-term relationship that you're developing over time. And as you said, value is key to that, but we also need to understand what is it that our customers actually value so that we can deliver it to them. And I think Cisco, I mean, The little bit I know just because Cisco is such a broad and deep company in terms of what you offer.

And it's all about that long-term relationship that you're developing over time. And as you said, value is key to that, but we also need to understand what is it that our customers actually value so that we can deliver it to them. And I think Cisco, I mean, The little bit I know just because Cisco is such a broad and deep company in terms of what you offer.

And it's all about that long-term relationship that you're developing over time. And as you said, value is key to that, but we also need to understand what is it that our customers actually value so that we can deliver it to them. And I think Cisco, I mean, The little bit I know just because Cisco is such a broad and deep company in terms of what you offer.