Lauren Wood

I'd love to just take a moment to understand a little bit about your team. Who is your team made up of and what is their core goal for your customers?

I'd love to just take a moment to understand a little bit about your team. Who is your team made up of and what is their core goal for your customers?

I'd love to just take a moment to understand a little bit about your team. Who is your team made up of and what is their core goal for your customers?

I love it. And I've heard you speak about your life cycle model for customer experience. Obviously, when you're bringing customers on board or you're selling a Cisco service to a customer, you're expecting to be with them for a long time. This is a system that is going to be integrated into their work deeply.

I love it. And I've heard you speak about your life cycle model for customer experience. Obviously, when you're bringing customers on board or you're selling a Cisco service to a customer, you're expecting to be with them for a long time. This is a system that is going to be integrated into their work deeply.

I love it. And I've heard you speak about your life cycle model for customer experience. Obviously, when you're bringing customers on board or you're selling a Cisco service to a customer, you're expecting to be with them for a long time. This is a system that is going to be integrated into their work deeply.

And you need to really be thinking about not only what does sales and onboarding look like, but really what is this going to look like for many years to come. And so I'd love to understand a little bit about your approach to customer lifecycle management. And then I have a whole bunch of questions about what it actually looks like.

And you need to really be thinking about not only what does sales and onboarding look like, but really what is this going to look like for many years to come. And so I'd love to understand a little bit about your approach to customer lifecycle management. And then I have a whole bunch of questions about what it actually looks like.

And you need to really be thinking about not only what does sales and onboarding look like, but really what is this going to look like for many years to come. And so I'd love to understand a little bit about your approach to customer lifecycle management. And then I have a whole bunch of questions about what it actually looks like.

Yeah, of course, of course.

Yeah, of course, of course.

Yeah, of course, of course.

I mean, the data conversation when it comes to AI is... When I think about a company like Cisco, it must be mind boggling because in order for AI to work correctly, it all depends on the data that we give it. And I'm curious to know, have you had to do any data overhauls in terms like to make sure that you had the right data to be able to predict, to be able to automate?

I mean, the data conversation when it comes to AI is... When I think about a company like Cisco, it must be mind boggling because in order for AI to work correctly, it all depends on the data that we give it. And I'm curious to know, have you had to do any data overhauls in terms like to make sure that you had the right data to be able to predict, to be able to automate?

I mean, the data conversation when it comes to AI is... When I think about a company like Cisco, it must be mind boggling because in order for AI to work correctly, it all depends on the data that we give it. And I'm curious to know, have you had to do any data overhauls in terms like to make sure that you had the right data to be able to predict, to be able to automate?

What was that process like? Or did you have all the right data in all the right places?

What was that process like? Or did you have all the right data in all the right places?

What was that process like? Or did you have all the right data in all the right places?

Mm-hmm. I want to talk a little bit about customer engagement, just switching gears a little bit, although it's probably quite connected. I just hear this from so many leaders, like how do we keep our customers engaged over time? How do we engage our customers in new things that we're rolling out that we think might be valuable for them?

Mm-hmm. I want to talk a little bit about customer engagement, just switching gears a little bit, although it's probably quite connected. I just hear this from so many leaders, like how do we keep our customers engaged over time? How do we engage our customers in new things that we're rolling out that we think might be valuable for them?