Lauren Wood

Mm-hmm. I want to talk a little bit about customer engagement, just switching gears a little bit, although it's probably quite connected. I just hear this from so many leaders, like how do we keep our customers engaged over time? How do we engage our customers in new things that we're rolling out that we think might be valuable for them?

But I don't know, we're not the hot new thing anymore because we've been working with this customer for a long time. So how do we get in front of them? And how do you approach customer engagement? and get your team to approach it effectively as well.

But I don't know, we're not the hot new thing anymore because we've been working with this customer for a long time. So how do we get in front of them? And how do you approach customer engagement? and get your team to approach it effectively as well.

But I don't know, we're not the hot new thing anymore because we've been working with this customer for a long time. So how do we get in front of them? And how do you approach customer engagement? and get your team to approach it effectively as well.

This relationship piece is just so incredibly important. And having been in customer facing roles my entire career, I know that deeply. And I feel like as we're talking about AI more and more, I've been to quite a few conferences lately, and it's the topic of conversation is AI, AI, AI. And that is great. And that is awesome.

This relationship piece is just so incredibly important. And having been in customer facing roles my entire career, I know that deeply. And I feel like as we're talking about AI more and more, I've been to quite a few conferences lately, and it's the topic of conversation is AI, AI, AI. And that is great. And that is awesome.

This relationship piece is just so incredibly important. And having been in customer facing roles my entire career, I know that deeply. And I feel like as we're talking about AI more and more, I've been to quite a few conferences lately, and it's the topic of conversation is AI, AI, AI. And that is great. And that is awesome.

And there are efficiencies to be had and predictive actions that we can take. Great. But at the end of the day, if we don't have a relationship with our customers, you don't have business to do with your customers. It's just so essential. And I'm curious, how have you, with your client facing teams, how do you instill that mentality of relationship development? What types of

And there are efficiencies to be had and predictive actions that we can take. Great. But at the end of the day, if we don't have a relationship with our customers, you don't have business to do with your customers. It's just so essential. And I'm curious, how have you, with your client facing teams, how do you instill that mentality of relationship development? What types of

And there are efficiencies to be had and predictive actions that we can take. Great. But at the end of the day, if we don't have a relationship with our customers, you don't have business to do with your customers. It's just so essential. And I'm curious, how have you, with your client facing teams, how do you instill that mentality of relationship development? What types of

skills do you help your team learn? Or how do you make sure that it's not just you who's holding the relationship? Because that's a lot of relationships, too many relationships. How do you make sure that your team is also able to hold those relationships in an expert fashion?

skills do you help your team learn? Or how do you make sure that it's not just you who's holding the relationship? Because that's a lot of relationships, too many relationships. How do you make sure that your team is also able to hold those relationships in an expert fashion?

skills do you help your team learn? Or how do you make sure that it's not just you who's holding the relationship? Because that's a lot of relationships, too many relationships. How do you make sure that your team is also able to hold those relationships in an expert fashion?

Mm-hmm. AI, in my opinion, and I mean, AI is changing a lot. It has blown my mind in how quickly it has advanced. But when it comes to listening, what is underneath someone's words, Like listening to the nonverbal cues, listening to someone's tone of voice and pairing that with the context that you have about them historically over time.

Mm-hmm. AI, in my opinion, and I mean, AI is changing a lot. It has blown my mind in how quickly it has advanced. But when it comes to listening, what is underneath someone's words, Like listening to the nonverbal cues, listening to someone's tone of voice and pairing that with the context that you have about them historically over time.

Mm-hmm. AI, in my opinion, and I mean, AI is changing a lot. It has blown my mind in how quickly it has advanced. But when it comes to listening, what is underneath someone's words, Like listening to the nonverbal cues, listening to someone's tone of voice and pairing that with the context that you have about them historically over time.

That is something that I just don't think the AI will ever be able to solve for. And I don't think we need it to either. If there's one thing that I think

That is something that I just don't think the AI will ever be able to solve for. And I don't think we need it to either. If there's one thing that I think

That is something that I just don't think the AI will ever be able to solve for. And I don't think we need it to either. If there's one thing that I think

for me, at least the thing I hope that AI will enable us to do is take us off of our computers so we can spend more time actually listening and understanding one another, which based on what you're saying, that's really the superpower that we need to cultivate in order to build our businesses.