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Lauren Wood

๐Ÿ‘ค Speaker
2595 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

for me, at least the thing I hope that AI will enable us to do is take us off of our computers so we can spend more time actually listening and understanding one another, which based on what you're saying, that's really the superpower that we need to cultivate in order to build our businesses.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

for me, at least the thing I hope that AI will enable us to do is take us off of our computers so we can spend more time actually listening and understanding one another, which based on what you're saying, that's really the superpower that we need to cultivate in order to build our businesses.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

I totally agree. And even if it's an emotional hug, you know, like not physical, but just like knowing that someone is there for you, that feeling, like you said, is the thing that goes the furthest. I want to talk a little bit about culture and team, which I think kind of pairs with everything that we're talking about here. You speak a lot.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

I totally agree. And even if it's an emotional hug, you know, like not physical, but just like knowing that someone is there for you, that feeling, like you said, is the thing that goes the furthest. I want to talk a little bit about culture and team, which I think kind of pairs with everything that we're talking about here. You speak a lot.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

I totally agree. And even if it's an emotional hug, you know, like not physical, but just like knowing that someone is there for you, that feeling, like you said, is the thing that goes the furthest. I want to talk a little bit about culture and team, which I think kind of pairs with everything that we're talking about here. You speak a lot.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

I've just, you know, been creeping on your LinkedIn and I can really tell that you care about the people that you work with. And I'd love to understand a little bit of your approach to how do you develop a strong culture and also a culture that is customer centric?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

I've just, you know, been creeping on your LinkedIn and I can really tell that you care about the people that you work with. And I'd love to understand a little bit of your approach to how do you develop a strong culture and also a culture that is customer centric?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

I've just, you know, been creeping on your LinkedIn and I can really tell that you care about the people that you work with. And I'd love to understand a little bit of your approach to how do you develop a strong culture and also a culture that is customer centric?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

Yeah.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

Yeah.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

Yeah.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

How many people is that?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

How many people is that?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

How many people is that?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

I think this goes back to the relationship conversation as well. When you have relationships internally within your organization, people do better work. They're more excited to come to work every day. They are more engaged in the work that they're doing. They feel like they have community there and they're actually more efficient as well. Like the studies show, if we have trust,

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

I think this goes back to the relationship conversation as well. When you have relationships internally within your organization, people do better work. They're more excited to come to work every day. They are more engaged in the work that they're doing. They feel like they have community there and they're actually more efficient as well. Like the studies show, if we have trust,

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

I think this goes back to the relationship conversation as well. When you have relationships internally within your organization, people do better work. They're more excited to come to work every day. They are more engaged in the work that they're doing. They feel like they have community there and they're actually more efficient as well. Like the studies show, if we have trust,

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

within an organization and between our clients, we're able to move faster because we don't have to do as many checks and balances and questions if this is the right thing or not. If we trust someone, we can take what they say at face value and move on instead of

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

within an organization and between our clients, we're able to move faster because we don't have to do as many checks and balances and questions if this is the right thing or not. If we trust someone, we can take what they say at face value and move on instead of

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

within an organization and between our clients, we're able to move faster because we don't have to do as many checks and balances and questions if this is the right thing or not. If we trust someone, we can take what they say at face value and move on instead of