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Lauren Wood

๐Ÿ‘ค Speaker
2595 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

What are some of your favorite ways to connect your teams? Human to human.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

What are some of your favorite ways to connect your teams? Human to human.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

What are some of your favorite ways to connect your teams? Human to human.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

No one's got time for that these days.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

No one's got time for that these days.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

No one's got time for that these days.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

I totally agree. Well, you're, you're full of the laughs too. So, and I also think that's such a great skill to have is, I mean, for any leader, for anyone, just like, how can we have conversations that we can also make lighthearted? How can we bring the positivity even into difficult conversations?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

I totally agree. Well, you're, you're full of the laughs too. So, and I also think that's such a great skill to have is, I mean, for any leader, for anyone, just like, how can we have conversations that we can also make lighthearted? How can we bring the positivity even into difficult conversations?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

I totally agree. Well, you're, you're full of the laughs too. So, and I also think that's such a great skill to have is, I mean, for any leader, for anyone, just like, how can we have conversations that we can also make lighthearted? How can we bring the positivity even into difficult conversations?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

We never want to put lipstick on a pig and pretend that it's something that it's not, but you know, it's supposed to be fun, this life thing at the end of the day. So how can we make it that way?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

We never want to put lipstick on a pig and pretend that it's something that it's not, but you know, it's supposed to be fun, this life thing at the end of the day. So how can we make it that way?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

We never want to put lipstick on a pig and pretend that it's something that it's not, but you know, it's supposed to be fun, this life thing at the end of the day. So how can we make it that way?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

And it makes you, people want to work with you more. It's just how it goes. So let's talk a little bit about value. I know we touched on this earlier, but as you're really looking for those opportunities to provide value, tell us a little bit about your approach to do that with your clients and then how you bring it back into the organization.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

And it makes you, people want to work with you more. It's just how it goes. So let's talk a little bit about value. I know we touched on this earlier, but as you're really looking for those opportunities to provide value, tell us a little bit about your approach to do that with your clients and then how you bring it back into the organization.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

And it makes you, people want to work with you more. It's just how it goes. So let's talk a little bit about value. I know we touched on this earlier, but as you're really looking for those opportunities to provide value, tell us a little bit about your approach to do that with your clients and then how you bring it back into the organization.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

Yeah. Yeah. And I think when it comes to value creation, like you said, this is kind of the you had said something earlier that I wanted to come back to around what are the KPIs that your client cares about? And we know there is always one, which is money. Are they getting the best bang for their buck, right?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

Yeah. Yeah. And I think when it comes to value creation, like you said, this is kind of the you had said something earlier that I wanted to come back to around what are the KPIs that your client cares about? And we know there is always one, which is money. Are they getting the best bang for their buck, right?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

Yeah. Yeah. And I think when it comes to value creation, like you said, this is kind of the you had said something earlier that I wanted to come back to around what are the KPIs that your client cares about? And we know there is always one, which is money. Are they getting the best bang for their buck, right?

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

And we need to, in every single situation, that will always be something your customer cares about. So how can we speak to that and show them that and build trust with them too, so that they understand that, yes, we are going to give you the best option.

Experts of Experience
#56 Why Emotional Intelligence is the Key to Customer Experience Success

And we need to, in every single situation, that will always be something your customer cares about. So how can we speak to that and show them that and build trust with them too, so that they understand that, yes, we are going to give you the best option.