Lauren Wood

And get your thoughts on what is to come in customer experience. What do you expect are going to be some of the major trends or things that CX leaders are going to be facing in the months and years to come?

And get your thoughts on what is to come in customer experience. What do you expect are going to be some of the major trends or things that CX leaders are going to be facing in the months and years to come?

Yeah. Are there any tools or products that you're really excited about that you've started using yourself?

Yeah. Are there any tools or products that you're really excited about that you've started using yourself?

Yeah. Are there any tools or products that you're really excited about that you've started using yourself?

And that really lets us build relationships. It gives us more attention to put onto one another instead of being in our computers. I mean, like I, this is like old news now, but I'm still just like, oh, thank God of having AI transcripts. I can talk to someone and not have to think about how am I writing this down? It's like, I can be present with someone.

And that really lets us build relationships. It gives us more attention to put onto one another instead of being in our computers. I mean, like I, this is like old news now, but I'm still just like, oh, thank God of having AI transcripts. I can talk to someone and not have to think about how am I writing this down? It's like, I can be present with someone.

And that really lets us build relationships. It gives us more attention to put onto one another instead of being in our computers. I mean, like I, this is like old news now, but I'm still just like, oh, thank God of having AI transcripts. I can talk to someone and not have to think about how am I writing this down? It's like, I can be present with someone.

And I think there's just so much opportunity for us.

And I think there's just so much opportunity for us.

And I think there's just so much opportunity for us.

I'm right there with you. So Danny, I have two last questions for you that we ask all of our guests. The first is, I'd love to hear about a recent experience that you had with a brand or a company or a product or a service that left you impressed. What was that experience?

I'm right there with you. So Danny, I have two last questions for you that we ask all of our guests. The first is, I'd love to hear about a recent experience that you had with a brand or a company or a product or a service that left you impressed. What was that experience?

I'm right there with you. So Danny, I have two last questions for you that we ask all of our guests. The first is, I'd love to hear about a recent experience that you had with a brand or a company or a product or a service that left you impressed. What was that experience?

Go for it.

Go for it.

Go for it.

Yeah, you did the right thing, American Airlines.

Yeah, you did the right thing, American Airlines.

Yeah, you did the right thing, American Airlines.