Lauren Wood

Yeah. Okay. So bringing up the Starbucks thing, I was thinking about this yesterday. I just have to comment on it. One, it is so genius to put the customer's name on the cup. It's like my barista knows my name. Genius personalization experience that is analog and it just, you know, it will run the test of time.

Yeah. Okay. So bringing up the Starbucks thing, I was thinking about this yesterday. I just have to comment on it. One, it is so genius to put the customer's name on the cup. It's like my barista knows my name. Genius personalization experience that is analog and it just, you know, it will run the test of time.

Yeah. Okay. So bringing up the Starbucks thing, I was thinking about this yesterday. I just have to comment on it. One, it is so genius to put the customer's name on the cup. It's like my barista knows my name. Genius personalization experience that is analog and it just, you know, it will run the test of time.

But then there's also the barista putting the wrong name on the cup and how that gets posted on social media all the time. Like I see friends do it all the time where they're like, someone thinks my name is this. Ha ha. Do you think that they do that on purpose so that people will post about it on Instagram?

But then there's also the barista putting the wrong name on the cup and how that gets posted on social media all the time. Like I see friends do it all the time where they're like, someone thinks my name is this. Ha ha. Do you think that they do that on purpose so that people will post about it on Instagram?

But then there's also the barista putting the wrong name on the cup and how that gets posted on social media all the time. Like I see friends do it all the time where they're like, someone thinks my name is this. Ha ha. Do you think that they do that on purpose so that people will post about it on Instagram?

Oh, totally. Yeah. Completely. Well, I still think it's a genius concept. And hey, we're talking about it here today. And so, Danny, my last question for you is, what is one piece of advice that every customer experience leader should hear?

Oh, totally. Yeah. Completely. Well, I still think it's a genius concept. And hey, we're talking about it here today. And so, Danny, my last question for you is, what is one piece of advice that every customer experience leader should hear?

Oh, totally. Yeah. Completely. Well, I still think it's a genius concept. And hey, we're talking about it here today. And so, Danny, my last question for you is, what is one piece of advice that every customer experience leader should hear?

Listen, test and learn. Such great advice. Well, Danny, thank you so much for coming on the show. For those of you who are listening, if you enjoyed this episode, please follow us, like us and give us a comment. Tell us what you think. It's been so wonderful to have you on, Danny, and I'm sure we'll be in touch soon.

Listen, test and learn. Such great advice. Well, Danny, thank you so much for coming on the show. For those of you who are listening, if you enjoyed this episode, please follow us, like us and give us a comment. Tell us what you think. It's been so wonderful to have you on, Danny, and I'm sure we'll be in touch soon.

Listen, test and learn. Such great advice. Well, Danny, thank you so much for coming on the show. For those of you who are listening, if you enjoyed this episode, please follow us, like us and give us a comment. Tell us what you think. It's been so wonderful to have you on, Danny, and I'm sure we'll be in touch soon.

Sounds great.

Sounds great.

Sounds great.