Lauren Wood

Like, how do we make the decision? And there's no... There's no right answer. It's just how do we make that?

Like, how do we make the decision? And there's no... There's no right answer. It's just how do we make that?

Like, how do we make the decision? And there's no... There's no right answer. It's just how do we make that?

Yeah. I think you're also highlighting there's both an urgency in thinking about it and there is a need to. tread lightly just in terms of like a lot of people want to just dive into the AI world headfirst. I see a lot of organizations saying, okay, great. We can turn AI on today and it's going to answer all of our tickets tomorrow. And like, yeah, it can. It totally can. But should it?

Yeah. I think you're also highlighting there's both an urgency in thinking about it and there is a need to. tread lightly just in terms of like a lot of people want to just dive into the AI world headfirst. I see a lot of organizations saying, okay, great. We can turn AI on today and it's going to answer all of our tickets tomorrow. And like, yeah, it can. It totally can. But should it?

Yeah. I think you're also highlighting there's both an urgency in thinking about it and there is a need to. tread lightly just in terms of like a lot of people want to just dive into the AI world headfirst. I see a lot of organizations saying, okay, great. We can turn AI on today and it's going to answer all of our tickets tomorrow. And like, yeah, it can. It totally can. But should it?

Just because you can doesn't mean you should. And we need to take a minute to think about what could happen here. What could go wrong? And how can we... train the AI to not do that? How can we test it? How can we build trust in this new employee that we essentially just brought on the team to do all these things?

Just because you can doesn't mean you should. And we need to take a minute to think about what could happen here. What could go wrong? And how can we... train the AI to not do that? How can we test it? How can we build trust in this new employee that we essentially just brought on the team to do all these things?

Just because you can doesn't mean you should. And we need to take a minute to think about what could happen here. What could go wrong? And how can we... train the AI to not do that? How can we test it? How can we build trust in this new employee that we essentially just brought on the team to do all these things?

And I actually think it's helpful to think about AI in terms of a human that is very multi-dimensional, especially as we get into agentic AI. And we literally have AI working

And I actually think it's helpful to think about AI in terms of a human that is very multi-dimensional, especially as we get into agentic AI. And we literally have AI working

And I actually think it's helpful to think about AI in terms of a human that is very multi-dimensional, especially as we get into agentic AI. And we literally have AI working

employees on our team doing things because this is what's happening we have ai employees on our teams doing things and we need to train that employee and provide that employee with guardrails of you can do this and you cannot do this and like we have all learned through our leadership journeys i am sure there are things that you didn't expect that someone would do But they did anyways.

employees on our team doing things because this is what's happening we have ai employees on our teams doing things and we need to train that employee and provide that employee with guardrails of you can do this and you cannot do this and like we have all learned through our leadership journeys i am sure there are things that you didn't expect that someone would do But they did anyways.

employees on our team doing things because this is what's happening we have ai employees on our teams doing things and we need to train that employee and provide that employee with guardrails of you can do this and you cannot do this and like we have all learned through our leadership journeys i am sure there are things that you didn't expect that someone would do But they did anyways.

Okay, let's dive into this because I totally agree with you. Organizations are not understanding the level of the lift. So where do we start? What advice would you give to an organization who's like, we want to use AI? Yeah. Where do we need to start?

Okay, let's dive into this because I totally agree with you. Organizations are not understanding the level of the lift. So where do we start? What advice would you give to an organization who's like, we want to use AI? Yeah. Where do we need to start?

Okay, let's dive into this because I totally agree with you. Organizations are not understanding the level of the lift. So where do we start? What advice would you give to an organization who's like, we want to use AI? Yeah. Where do we need to start?

And when you say work on it, is it like different tooling, different roles of people managing the data? Yeah. Let's go a layer deeper. How can people start working on it?

And when you say work on it, is it like different tooling, different roles of people managing the data? Yeah. Let's go a layer deeper. How can people start working on it?