Lauren Wood

Thank you.

Thank you.

Thank you.

And just so everyone knows, Marketing Trends is another mission show that Stephanie leads. So definitely head over there to listen to that as well. But we're doing a joint episode today because we have a very special guest, Bernard Slowie, who is the Senior Vice President of Digital Customer Success at Salesforce.

And just so everyone knows, Marketing Trends is another mission show that Stephanie leads. So definitely head over there to listen to that as well. But we're doing a joint episode today because we have a very special guest, Bernard Slowie, who is the Senior Vice President of Digital Customer Success at Salesforce.

And just so everyone knows, Marketing Trends is another mission show that Stephanie leads. So definitely head over there to listen to that as well. But we're doing a joint episode today because we have a very special guest, Bernard Slowie, who is the Senior Vice President of Digital Customer Success at Salesforce.

And today we talked about how they were customer zero for their new AgentForce product, which was really fascinating. Steph, what did you take away from the conversation?

And today we talked about how they were customer zero for their new AgentForce product, which was really fascinating. Steph, what did you take away from the conversation?

And today we talked about how they were customer zero for their new AgentForce product, which was really fascinating. Steph, what did you take away from the conversation?

Yeah, what about you?

Yeah, what about you?

Yeah, what about you?

I mean, I think that, fascinating thing for me about agent force. And I've been nerding out on this big time because agentic AI is the next wave of AI. We've been in the generative world using LLMs, chat GPT, all this stuff. And now we have actual AI employees that are joining our team who can own entire processes, who can make decisions on their own.

I mean, I think that, fascinating thing for me about agent force. And I've been nerding out on this big time because agentic AI is the next wave of AI. We've been in the generative world using LLMs, chat GPT, all this stuff. And now we have actual AI employees that are joining our team who can own entire processes, who can make decisions on their own.

I mean, I think that, fascinating thing for me about agent force. And I've been nerding out on this big time because agentic AI is the next wave of AI. We've been in the generative world using LLMs, chat GPT, all this stuff. And now we have actual AI employees that are joining our team who can own entire processes, who can make decisions on their own.

And that requires us to think very differently about how we are using AI and training AI and actually coaching AI to do what we need it to do. And Salesforce has really been a pioneer in this space. And they've been very early. And I think that agent force is really the best example in the market of an agentic AI that is enabling customer experience to really be what it should be.

And that requires us to think very differently about how we are using AI and training AI and actually coaching AI to do what we need it to do. And Salesforce has really been a pioneer in this space. And they've been very early. And I think that agent force is really the best example in the market of an agentic AI that is enabling customer experience to really be what it should be.

And that requires us to think very differently about how we are using AI and training AI and actually coaching AI to do what we need it to do. And Salesforce has really been a pioneer in this space. And they've been very early. And I think that agent force is really the best example in the market of an agentic AI that is enabling customer experience to really be what it should be.

And so it was really cool to hear Bernard talk about their experience of being their first customer and the learnings that they had in actually utilizing it and how they're helping other companies now do the same. So I thought it was fascinating. I'm really excited about this episode.

And so it was really cool to hear Bernard talk about their experience of being their first customer and the learnings that they had in actually utilizing it and how they're helping other companies now do the same. So I thought it was fascinating. I'm really excited about this episode.