Lauren Wood

And so it was really cool to hear Bernard talk about their experience of being their first customer and the learnings that they had in actually utilizing it and how they're helping other companies now do the same. So I thought it was fascinating. I'm really excited about this episode.

Yeah. Let's get into it. Bernard, welcome to the show. It's so great to have you.

Yeah. Let's get into it. Bernard, welcome to the show. It's so great to have you.

Yeah. Let's get into it. Bernard, welcome to the show. It's so great to have you.

So we want to kick it off by taking a trip down memory lane and talk a little bit about your history and what you've seen over the past, wow, decade plus in the tech space. And I know you started your career in customer service as a project manager at AOL. Is that correct?

So we want to kick it off by taking a trip down memory lane and talk a little bit about your history and what you've seen over the past, wow, decade plus in the tech space. And I know you started your career in customer service as a project manager at AOL. Is that correct?

So we want to kick it off by taking a trip down memory lane and talk a little bit about your history and what you've seen over the past, wow, decade plus in the tech space. And I know you started your career in customer service as a project manager at AOL. Is that correct?

Tech support agent.

Tech support agent.

Tech support agent.

Amazing. And so you've seen a lot of change. Can you tell us a little bit about what you've seen since then until now?

Amazing. And so you've seen a lot of change. Can you tell us a little bit about what you've seen since then until now?

Amazing. And so you've seen a lot of change. Can you tell us a little bit about what you've seen since then until now?

And our ability to support customers as well. Like if you think about being on the phone, walking them through a physical action of putting a CD into a computer to download. Now it is just a whole other level of automation and ease as well. And so I'd love to hear, you know, AI agents is the big conversation.

And our ability to support customers as well. Like if you think about being on the phone, walking them through a physical action of putting a CD into a computer to download. Now it is just a whole other level of automation and ease as well. And so I'd love to hear, you know, AI agents is the big conversation.

And our ability to support customers as well. Like if you think about being on the phone, walking them through a physical action of putting a CD into a computer to download. Now it is just a whole other level of automation and ease as well. And so I'd love to hear, you know, AI agents is the big conversation.

We're going to talk about AI agents a lot today because of AgentForce and all the incredible work that Salesforce has been doing. What makes you excited about AI agents, especially as we look at it in the context of where we've been even in the past 10 years?

We're going to talk about AI agents a lot today because of AgentForce and all the incredible work that Salesforce has been doing. What makes you excited about AI agents, especially as we look at it in the context of where we've been even in the past 10 years?

We're going to talk about AI agents a lot today because of AgentForce and all the incredible work that Salesforce has been doing. What makes you excited about AI agents, especially as we look at it in the context of where we've been even in the past 10 years?

I think it solves so many of the problems that we've been seeing in the customer experience space. For example, when we call, I mean, this is still to come, but when we call a company and we have to then choose the button or choose who we want to talk to and go through all of this, it's so laborious. And now we are just easing so much of that friction. through AI.