Lauren Wood

But there's definitely an opportunity for earlier stage companies to start off with AI as a foundational principle.

But there's definitely an opportunity for earlier stage companies to start off with AI as a foundational principle.

But there's definitely an opportunity for earlier stage companies to start off with AI as a foundational principle.

So I'd love to talk a little bit or a lot actually about Salesforce's agentic AI journey because Salesforce dove into agentic AI quite early on and developed agent force, which I know you were lucky enough to be customer zero. And I want to get into that story and understand one, what was it like really bringing in an agent agent? workforce into your team.

So I'd love to talk a little bit or a lot actually about Salesforce's agentic AI journey because Salesforce dove into agentic AI quite early on and developed agent force, which I know you were lucky enough to be customer zero. And I want to get into that story and understand one, what was it like really bringing in an agent agent? workforce into your team.

So I'd love to talk a little bit or a lot actually about Salesforce's agentic AI journey because Salesforce dove into agentic AI quite early on and developed agent force, which I know you were lucky enough to be customer zero. And I want to get into that story and understand one, what was it like really bringing in an agent agent? workforce into your team.

And then we're going to get into the lessons and the learnings and all that good stuff. But first, tell us just what was it like starting to use this?

And then we're going to get into the lessons and the learnings and all that good stuff. But first, tell us just what was it like starting to use this?

And then we're going to get into the lessons and the learnings and all that good stuff. But first, tell us just what was it like starting to use this?

Which I think is generally, if you can be your first customer, you always should be just as a principle when it comes to customer experience, because that allows you to really learn deeply what your customer is going to experience.

Which I think is generally, if you can be your first customer, you always should be just as a principle when it comes to customer experience, because that allows you to really learn deeply what your customer is going to experience.

Which I think is generally, if you can be your first customer, you always should be just as a principle when it comes to customer experience, because that allows you to really learn deeply what your customer is going to experience.

So like launching in four weeks is insane, especially if you think about how new this technology is and how complex the Salesforce system and help center is as well. Can you give us a bit of an insight into like what you launched? I'm assuming it wasn't like the whole thing. I'm assuming you kind of took off a piece and said, okay, we're going to launch this.

So like launching in four weeks is insane, especially if you think about how new this technology is and how complex the Salesforce system and help center is as well. Can you give us a bit of an insight into like what you launched? I'm assuming it wasn't like the whole thing. I'm assuming you kind of took off a piece and said, okay, we're going to launch this.

So like launching in four weeks is insane, especially if you think about how new this technology is and how complex the Salesforce system and help center is as well. Can you give us a bit of an insight into like what you launched? I'm assuming it wasn't like the whole thing. I'm assuming you kind of took off a piece and said, okay, we're going to launch this.

I can't imagine the anxiety you were feeling in that moment.

I can't imagine the anxiety you were feeling in that moment.

I can't imagine the anxiety you were feeling in that moment.

I mean, that's such an important factor, which I actually think a lot of people who are approaching or rolling out AI, building it into their systems, we all need to do it. And people are taking different approaches. But the thing I keep hearing time and time again is that... Your data is critical. The information that you're feeding to the AI is critical.

I mean, that's such an important factor, which I actually think a lot of people who are approaching or rolling out AI, building it into their systems, we all need to do it. And people are taking different approaches. But the thing I keep hearing time and time again is that... Your data is critical. The information that you're feeding to the AI is critical.