Lauren Wood

I mean, that's such an important factor, which I actually think a lot of people who are approaching or rolling out AI, building it into their systems, we all need to do it. And people are taking different approaches. But the thing I keep hearing time and time again is that... Your data is critical. The information that you're feeding to the AI is critical.

And it's a very large and complex thing to think about because we have, it's almost like we have like all of our stuff is like strewn everywhere. And all of a sudden we have to organize it in a way where someone can come in and actually like intake it and use it. And I'm curious to know your thoughts on that piece. And like, how did you go about organizing your data so quickly?

And it's a very large and complex thing to think about because we have, it's almost like we have like all of our stuff is like strewn everywhere. And all of a sudden we have to organize it in a way where someone can come in and actually like intake it and use it. And I'm curious to know your thoughts on that piece. And like, how did you go about organizing your data so quickly?

And it's a very large and complex thing to think about because we have, it's almost like we have like all of our stuff is like strewn everywhere. And all of a sudden we have to organize it in a way where someone can come in and actually like intake it and use it. And I'm curious to know your thoughts on that piece. And like, how did you go about organizing your data so quickly?

To then allow AgentForce to use it or had you already had a totally clean house and none of that had to happen?

To then allow AgentForce to use it or had you already had a totally clean house and none of that had to happen?

To then allow AgentForce to use it or had you already had a totally clean house and none of that had to happen?

I mean, it's really the strength of your agent at the end of the day. Like, as you were saying, it's not going out into the internet to find answers. It's using the information that you provided to it. And that's the beauty of it. And also it means we need to do that extra legwork to make sure that the agent has what it needs.

I mean, it's really the strength of your agent at the end of the day. Like, as you were saying, it's not going out into the internet to find answers. It's using the information that you provided to it. And that's the beauty of it. And also it means we need to do that extra legwork to make sure that the agent has what it needs.

I mean, it's really the strength of your agent at the end of the day. Like, as you were saying, it's not going out into the internet to find answers. It's using the information that you provided to it. And that's the beauty of it. And also it means we need to do that extra legwork to make sure that the agent has what it needs.

Yeah. The thing that I'm like kind of mind blown by is you're taking a training that you give to humans about soft skills and you're able to train an AI agent on the same content.

Yeah. The thing that I'm like kind of mind blown by is you're taking a training that you give to humans about soft skills and you're able to train an AI agent on the same content.

Yeah. The thing that I'm like kind of mind blown by is you're taking a training that you give to humans about soft skills and you're able to train an AI agent on the same content.

I mean, you're literally showing like we are using this and here's the results that we are getting in real time. I think it's something like this point about transparency is so critical. It's always been critical.

I mean, you're literally showing like we are using this and here's the results that we are getting in real time. I think it's something like this point about transparency is so critical. It's always been critical.

I mean, you're literally showing like we are using this and here's the results that we are getting in real time. I think it's something like this point about transparency is so critical. It's always been critical.

But when we talk about AI, it is ever more important because customers, whether they're B2B or B2C, will trust you more if you are transparent with when you are using AI versus when you are not. And we see that in the data. And I just want to, I just think it's a really great point. a really great website.

But when we talk about AI, it is ever more important because customers, whether they're B2B or B2C, will trust you more if you are transparent with when you are using AI versus when you are not. And we see that in the data. And I just want to, I just think it's a really great point. a really great website.

But when we talk about AI, it is ever more important because customers, whether they're B2B or B2C, will trust you more if you are transparent with when you are using AI versus when you are not. And we see that in the data. And I just want to, I just think it's a really great point. a really great website.

I think that this piece is something that so many companies struggle with, especially from, as a CX leader, I would always say, let's make the experience best for the customer, but it's not always the most cost efficient, right? Yeah.