Lauren Wood

I think that this piece is something that so many companies struggle with, especially from, as a CX leader, I would always say, let's make the experience best for the customer, but it's not always the most cost efficient, right? Yeah.

I think that this piece is something that so many companies struggle with, especially from, as a CX leader, I would always say, let's make the experience best for the customer, but it's not always the most cost efficient, right? Yeah.

The way that we can utilize AI in customer success is still yet to be seen in many use cases. And Salesforce is really, I mean, Salesforce has pioneered customer success, period. So it makes sense that you are getting to lead that function. The new wave of what customer success really means.

The way that we can utilize AI in customer success is still yet to be seen in many use cases. And Salesforce is really, I mean, Salesforce has pioneered customer success, period. So it makes sense that you are getting to lead that function. The new wave of what customer success really means.

The way that we can utilize AI in customer success is still yet to be seen in many use cases. And Salesforce is really, I mean, Salesforce has pioneered customer success, period. So it makes sense that you are getting to lead that function. The new wave of what customer success really means.

I'd love to hear some examples of other clients that you've been working with other than Salesforce yourself to really utilize agent force and how that's been taking place.

I'd love to hear some examples of other clients that you've been working with other than Salesforce yourself to really utilize agent force and how that's been taking place.

I'd love to hear some examples of other clients that you've been working with other than Salesforce yourself to really utilize agent force and how that's been taking place.

It's a really cool... I have one that I'm using right now. They're the best.

It's a really cool... I have one that I'm using right now. They're the best.

It's a really cool... I have one that I'm using right now. They're the best.

How have you gone about creating the guardrails? Beyond just the here's the content to pull from, but especially as we think about the more like empathetic skill set of the agents, how do you like set values in place with the agent and how have you made those decisions around what to train it on?

How have you gone about creating the guardrails? Beyond just the here's the content to pull from, but especially as we think about the more like empathetic skill set of the agents, how do you like set values in place with the agent and how have you made those decisions around what to train it on?

How have you gone about creating the guardrails? Beyond just the here's the content to pull from, but especially as we think about the more like empathetic skill set of the agents, how do you like set values in place with the agent and how have you made those decisions around what to train it on?

And I think that that's, you know, it's one of those steps that has to be talked about before implementing. So many companies want to just dive right in. But this is one of those things. It's like, make sure your data is clean and then also be aligned on where you want this. agent to play and where the boundary is. Where's the fence to the playground?

And I think that that's, you know, it's one of those steps that has to be talked about before implementing. So many companies want to just dive right in. But this is one of those things. It's like, make sure your data is clean and then also be aligned on where you want this. agent to play and where the boundary is. Where's the fence to the playground?

And I think that that's, you know, it's one of those steps that has to be talked about before implementing. So many companies want to just dive right in. But this is one of those things. It's like, make sure your data is clean and then also be aligned on where you want this. agent to play and where the boundary is. Where's the fence to the playground?

I've seen it many times.

I've seen it many times.

I've seen it many times.