Lauren Wood

So then we have to train our agents to be cross-functional.

So then we have to train our agents to be cross-functional.

So then we have to train our agents to be cross-functional.

I just wanted to bring it back to a real life example here that this is a real life problem that this is solving. When we call up a number and we wait on hold and then we get through and we end up being on the wrong number. And then they're like, oh, let's transfer you to this other place. And you can wait on hold over there again, which is the most frustrating thing in the world.

I just wanted to bring it back to a real life example here that this is a real life problem that this is solving. When we call up a number and we wait on hold and then we get through and we end up being on the wrong number. And then they're like, oh, let's transfer you to this other place. And you can wait on hold over there again, which is the most frustrating thing in the world.

I just wanted to bring it back to a real life example here that this is a real life problem that this is solving. When we call up a number and we wait on hold and then we get through and we end up being on the wrong number. And then they're like, oh, let's transfer you to this other place. And you can wait on hold over there again, which is the most frustrating thing in the world.

And this is the beauty of agentic AI is that we, the consumer or the customer no longer needs to deal with that because it's The AI knows what it is that we're asking for and can directly put us in touch with the right agent where we don't have to wait on holds because it's AI.

And this is the beauty of agentic AI is that we, the consumer or the customer no longer needs to deal with that because it's The AI knows what it is that we're asking for and can directly put us in touch with the right agent where we don't have to wait on holds because it's AI.

And this is the beauty of agentic AI is that we, the consumer or the customer no longer needs to deal with that because it's The AI knows what it is that we're asking for and can directly put us in touch with the right agent where we don't have to wait on holds because it's AI.

It's a problem. So I wanted to talk a little bit about the impact on the humans in the loop here. And how this is, I mean, obviously AI is having a huge impact on business and with new employees, these AI employees, it's going to impact the existing employees. And the thing I keep coming back to is what are the skills we need to be learning?

It's a problem. So I wanted to talk a little bit about the impact on the humans in the loop here. And how this is, I mean, obviously AI is having a huge impact on business and with new employees, these AI employees, it's going to impact the existing employees. And the thing I keep coming back to is what are the skills we need to be learning?

It's a problem. So I wanted to talk a little bit about the impact on the humans in the loop here. And how this is, I mean, obviously AI is having a huge impact on business and with new employees, these AI employees, it's going to impact the existing employees. And the thing I keep coming back to is what are the skills we need to be learning?

to really work with AI now that we have these new types of friends that we're working with day in and day out?

to really work with AI now that we have these new types of friends that we're working with day in and day out?

to really work with AI now that we have these new types of friends that we're working with day in and day out?

Totally.

Totally.

Totally.

Yeah. I mean, with any technological innovation, new roles have been created. And of course, right now, a lot of people are afraid, oh, is AI going to take my job? And as you know, your job to be today, probably in some cases. Yeah. But there's going to be whole new jobs, whole new careers, whole new departments maybe that are even created.

Yeah. I mean, with any technological innovation, new roles have been created. And of course, right now, a lot of people are afraid, oh, is AI going to take my job? And as you know, your job to be today, probably in some cases. Yeah. But there's going to be whole new jobs, whole new careers, whole new departments maybe that are even created.