Lauren Wood

Yeah. I mean, with any technological innovation, new roles have been created. And of course, right now, a lot of people are afraid, oh, is AI going to take my job? And as you know, your job to be today, probably in some cases. Yeah. But there's going to be whole new jobs, whole new careers, whole new departments maybe that are even created.

I know I've been talking to a lot of people about the new role of the AI manager, the agent manager, like as a human needs to now manage this team of agents and train them and guide them and coach them.

I know I've been talking to a lot of people about the new role of the AI manager, the agent manager, like as a human needs to now manage this team of agents and train them and guide them and coach them.

I know I've been talking to a lot of people about the new role of the AI manager, the agent manager, like as a human needs to now manage this team of agents and train them and guide them and coach them.

And then it frees up time for more valuable activities as well. I mean, I think about, especially in the realm of customer success, if we can spend more time listening to and thinking about our customer instead of doing operational, you know, even scheduling meetings and things like that, that just like eats up our time.

And then it frees up time for more valuable activities as well. I mean, I think about, especially in the realm of customer success, if we can spend more time listening to and thinking about our customer instead of doing operational, you know, even scheduling meetings and things like that, that just like eats up our time.

And then it frees up time for more valuable activities as well. I mean, I think about, especially in the realm of customer success, if we can spend more time listening to and thinking about our customer instead of doing operational, you know, even scheduling meetings and things like that, that just like eats up our time.

We're much better off thinking about our customers, spending time with our customer, listening to our customer. And then bringing that insight back into the organization because those human to human interactions, that is what AI will definitely never be able to replace. Right. So let's lean into that.

We're much better off thinking about our customers, spending time with our customer, listening to our customer. And then bringing that insight back into the organization because those human to human interactions, that is what AI will definitely never be able to replace. Right. So let's lean into that.

We're much better off thinking about our customers, spending time with our customer, listening to our customer. And then bringing that insight back into the organization because those human to human interactions, that is what AI will definitely never be able to replace. Right. So let's lean into that.

I think about this often. I'm so glad that you share this take or this opinion, Bernard, because going back again to what AI will not be able to replace, it's our intuition. And it is so important that we hold onto that intuition and if anything, strengthen it. Now that we have AI doing a lot of the logical thinking for us, where we can say, is this right?

I think about this often. I'm so glad that you share this take or this opinion, Bernard, because going back again to what AI will not be able to replace, it's our intuition. And it is so important that we hold onto that intuition and if anything, strengthen it. Now that we have AI doing a lot of the logical thinking for us, where we can say, is this right?

I think about this often. I'm so glad that you share this take or this opinion, Bernard, because going back again to what AI will not be able to replace, it's our intuition. And it is so important that we hold onto that intuition and if anything, strengthen it. Now that we have AI doing a lot of the logical thinking for us, where we can say, is this right?

Just because the data says it doesn't mean that we need to do it that way. It is insight. It is information. We can take that, but we still need to use our human critical thinking skills to decide, is this the right way to go?

Just because the data says it doesn't mean that we need to do it that way. It is insight. It is information. We can take that, but we still need to use our human critical thinking skills to decide, is this the right way to go?

Just because the data says it doesn't mean that we need to do it that way. It is insight. It is information. We can take that, but we still need to use our human critical thinking skills to decide, is this the right way to go?

Have you changed how you lead your team at all now that AI is such a big part of your day to day?

Have you changed how you lead your team at all now that AI is such a big part of your day to day?

Have you changed how you lead your team at all now that AI is such a big part of your day to day?

I think that the AI hype cycle definitely has a lot of people's attention at the moment, but it's really important to remember that it's not everything. It's the shiny new thing, but there's still a lot else.