Lauren Wood

I think that the AI hype cycle definitely has a lot of people's attention at the moment, but it's really important to remember that it's not everything. It's the shiny new thing, but there's still a lot else.

I think that the AI hype cycle definitely has a lot of people's attention at the moment, but it's really important to remember that it's not everything. It's the shiny new thing, but there's still a lot else.

I mean, on that point, I actually have a question for both of you, which is what is your favorite personal use case?

I mean, on that point, I actually have a question for both of you, which is what is your favorite personal use case?

I mean, on that point, I actually have a question for both of you, which is what is your favorite personal use case?

I'm taking it. It's hot tips.

I'm taking it. It's hot tips.

I'm taking it. It's hot tips.

Well, Bernard, we have one question that we ask all of our guests on this show to close it out. And that question is, what is one piece of advice that every customer experience leader should hear?

Well, Bernard, we have one question that we ask all of our guests on this show to close it out. And that question is, what is one piece of advice that every customer experience leader should hear?

Well, Bernard, we have one question that we ask all of our guests on this show to close it out. And that question is, what is one piece of advice that every customer experience leader should hear?

And it goes back to the data point you made. It's not just the data. We have to actually have those conversations, really be there with our customer, listening to them, understanding what's the need behind their need and digging deeper with our questions. So I could not agree more. Thank you so much.

And it goes back to the data point you made. It's not just the data. We have to actually have those conversations, really be there with our customer, listening to them, understanding what's the need behind their need and digging deeper with our questions. So I could not agree more. Thank you so much.

And it goes back to the data point you made. It's not just the data. We have to actually have those conversations, really be there with our customer, listening to them, understanding what's the need behind their need and digging deeper with our questions. So I could not agree more. Thank you so much.

This is why I love journey mapping as a tool so much. Aligning on what does the customer need from us at all these phases and who's giving that to them?

This is why I love journey mapping as a tool so much. Aligning on what does the customer need from us at all these phases and who's giving that to them?

This is why I love journey mapping as a tool so much. Aligning on what does the customer need from us at all these phases and who's giving that to them?

We have to be really brave in putting the pressure on our company internally to make sure collectively that we are proving business value for our customers.

We have to be really brave in putting the pressure on our company internally to make sure collectively that we are proving business value for our customers.

We have to be really brave in putting the pressure on our company internally to make sure collectively that we are proving business value for our customers.