Lauren Wood

Oh, I love it so much. And I think that just as I'm hearing that, you know, when we started the show, customer experience, like it was kind of a question mark of like, is this a show that people are going to be interested in? Like it's a passion for myself and you and the team at Salesforce. Like we all are obsessed with the topic and we know that people are obsessed with the

at least for me, I see talked about that often. And I really wanted to make this show something that puts the concept of customer experience on a stage because it's so important and it's at the root of every business, whether we want to acknowledge it or not, our customer experience is ultimately where we build trust with a customer and we build lifetime value with a customer.

at least for me, I see talked about that often. And I really wanted to make this show something that puts the concept of customer experience on a stage because it's so important and it's at the root of every business, whether we want to acknowledge it or not, our customer experience is ultimately where we build trust with a customer and we build lifetime value with a customer.

at least for me, I see talked about that often. And I really wanted to make this show something that puts the concept of customer experience on a stage because it's so important and it's at the root of every business, whether we want to acknowledge it or not, our customer experience is ultimately where we build trust with a customer and we build lifetime value with a customer.

It all comes down to the experience. And so I'm so grateful to have had the opportunity to really build talk about this at length, as you just shared, and really see all the different perspectives and pieces of insights and lessons that these incredible leaders we've had on the show have learned. Thank you again for the opportunity. And I'm so excited for what is to come next.

It all comes down to the experience. And so I'm so grateful to have had the opportunity to really build talk about this at length, as you just shared, and really see all the different perspectives and pieces of insights and lessons that these incredible leaders we've had on the show have learned. Thank you again for the opportunity. And I'm so excited for what is to come next.

It all comes down to the experience. And so I'm so grateful to have had the opportunity to really build talk about this at length, as you just shared, and really see all the different perspectives and pieces of insights and lessons that these incredible leaders we've had on the show have learned. Thank you again for the opportunity. And I'm so excited for what is to come next.

Lacey, I would love to give the audience an opportunity to get to know you a little better. And so my question for you is what first drew you to the concept of customer experience and acknowledging that customer experience involves the brand, it involves conversations. What is interesting to you?

Lacey, I would love to give the audience an opportunity to get to know you a little better. And so my question for you is what first drew you to the concept of customer experience and acknowledging that customer experience involves the brand, it involves conversations. What is interesting to you?

Lacey, I would love to give the audience an opportunity to get to know you a little better. And so my question for you is what first drew you to the concept of customer experience and acknowledging that customer experience involves the brand, it involves conversations. What is interesting to you?

I think that your story probably resonates with a lot of people where none of us got into this being like, I want to work in customer experience. It's like, what is that thing? What is that? It's like it just is. And now customer experience can be seen as like a customer service team or a lot of people might acknowledge it as that. But really, it's it just goes so much deeper as you just shared.

I think that your story probably resonates with a lot of people where none of us got into this being like, I want to work in customer experience. It's like, what is that thing? What is that? It's like it just is. And now customer experience can be seen as like a customer service team or a lot of people might acknowledge it as that. But really, it's it just goes so much deeper as you just shared.

I think that your story probably resonates with a lot of people where none of us got into this being like, I want to work in customer experience. It's like, what is that thing? What is that? It's like it just is. And now customer experience can be seen as like a customer service team or a lot of people might acknowledge it as that. But really, it's it just goes so much deeper as you just shared.

It's something that is like it's an essence almost more than it is a department. At least that's how I see it. It's it's more of a mindset approach.

It's something that is like it's an essence almost more than it is a department. At least that's how I see it. It's it's more of a mindset approach.

It's something that is like it's an essence almost more than it is a department. At least that's how I see it. It's it's more of a mindset approach.

What topics are you excited to explore as the host of Experts of Experience?

What topics are you excited to explore as the host of Experts of Experience?

What topics are you excited to explore as the host of Experts of Experience?

We are just at the tip of the iceberg, like the very tip, tip, tip of the iceberg when it comes to AI. Like you said, there's such a great use case for AI and customer experience. It's so obvious that we can have AI answering customer inquiries, answering tickets, even doing voice, which is all very true.