Lauren Wood

We are just at the tip of the iceberg, like the very tip, tip, tip of the iceberg when it comes to AI. Like you said, there's such a great use case for AI and customer experience. It's so obvious that we can have AI answering customer inquiries, answering tickets, even doing voice, which is all very true.

We are just at the tip of the iceberg, like the very tip, tip, tip of the iceberg when it comes to AI. Like you said, there's such a great use case for AI and customer experience. It's so obvious that we can have AI answering customer inquiries, answering tickets, even doing voice, which is all very true.

But if we look at it from the perspective of the employee's experience, if we're enabling employees to spend their time on higher value activities, it's actually really beneficial to their experience.

But if we look at it from the perspective of the employee's experience, if we're enabling employees to spend their time on higher value activities, it's actually really beneficial to their experience.

But if we look at it from the perspective of the employee's experience, if we're enabling employees to spend their time on higher value activities, it's actually really beneficial to their experience.

And if we look at it through that lens, then we can start looking at, okay, how do we enable our employees to spend more time on the most important things, which means reducing time on the things that are just cumbersome. How can we empower our employees to get the right answers from our knowledge base quickly, to answer emails faster?

And if we look at it through that lens, then we can start looking at, okay, how do we enable our employees to spend more time on the most important things, which means reducing time on the things that are just cumbersome. How can we empower our employees to get the right answers from our knowledge base quickly, to answer emails faster?

And if we look at it through that lens, then we can start looking at, okay, how do we enable our employees to spend more time on the most important things, which means reducing time on the things that are just cumbersome. How can we empower our employees to get the right answers from our knowledge base quickly, to answer emails faster?

We can look at it from an efficiency standpoint, but I prefer to look at it from a employee experience standpoint.

We can look at it from an efficiency standpoint, but I prefer to look at it from a employee experience standpoint.

We can look at it from an efficiency standpoint, but I prefer to look at it from a employee experience standpoint.

I'm sure you will. So, Lacey, what types of guests can the audience expect moving forward?

I'm sure you will. So, Lacey, what types of guests can the audience expect moving forward?

I'm sure you will. So, Lacey, what types of guests can the audience expect moving forward?

It's one of the things that I think has been the most illuminating in hosting this show or just in the past 75 episodes that we've done. Most successful companies are the ones that see customer experience as a mindset that everyone in the organization sees.

It's one of the things that I think has been the most illuminating in hosting this show or just in the past 75 episodes that we've done. Most successful companies are the ones that see customer experience as a mindset that everyone in the organization sees.

It's one of the things that I think has been the most illuminating in hosting this show or just in the past 75 episodes that we've done. Most successful companies are the ones that see customer experience as a mindset that everyone in the organization sees.

should hold from the sales team and the customer success team to the finance team, to the HR team, everybody, if everyone adopts that mindset, the customer experience will be better and the business will be more successful. I don't just want people to see, Oh, this is a customer experience show. And I should, which should only be listened to by customer experience people. I

should hold from the sales team and the customer success team to the finance team, to the HR team, everybody, if everyone adopts that mindset, the customer experience will be better and the business will be more successful. I don't just want people to see, Oh, this is a customer experience show. And I should, which should only be listened to by customer experience people. I

should hold from the sales team and the customer success team to the finance team, to the HR team, everybody, if everyone adopts that mindset, the customer experience will be better and the business will be more successful. I don't just want people to see, Oh, this is a customer experience show. And I should, which should only be listened to by customer experience people. I