Lauren Wood

We know revenue is the number one thing that every business is focused on. And so... really listening to understand how can we help you to achieve your goals and then reflect back to you how we are doing that. And if we can do that, we are probably in a good spot and can then prove the ROI of customer success to our leadership teams.

We know revenue is the number one thing that every business is focused on. And so... really listening to understand how can we help you to achieve your goals and then reflect back to you how we are doing that. And if we can do that, we are probably in a good spot and can then prove the ROI of customer success to our leadership teams.

We know revenue is the number one thing that every business is focused on. And so... really listening to understand how can we help you to achieve your goals and then reflect back to you how we are doing that. And if we can do that, we are probably in a good spot and can then prove the ROI of customer success to our leadership teams.

How do you think that when it really comes to like defining the value of customer success and communicating the value of customer success cross-functionally, do you have any thoughts on that? Because I also think a lot of companies struggle to really share that throughout the organization.

How do you think that when it really comes to like defining the value of customer success and communicating the value of customer success cross-functionally, do you have any thoughts on that? Because I also think a lot of companies struggle to really share that throughout the organization.

How do you think that when it really comes to like defining the value of customer success and communicating the value of customer success cross-functionally, do you have any thoughts on that? Because I also think a lot of companies struggle to really share that throughout the organization.

Another piece of this, I'd love your thoughts on it, is it's one, having the data structure to be able to understand what value are we giving to our customers so that we can report on it.

Another piece of this, I'd love your thoughts on it, is it's one, having the data structure to be able to understand what value are we giving to our customers so that we can report on it.

Another piece of this, I'd love your thoughts on it, is it's one, having the data structure to be able to understand what value are we giving to our customers so that we can report on it.

But I also think that there's a piece of training for client facing teams around how to listen for and provide value. that I see companies missing or teams missing sometimes where the CSMs or whoever is facing the client is just taking what the client says at face value and not digging deeper into what is it that they really care about?

But I also think that there's a piece of training for client facing teams around how to listen for and provide value. that I see companies missing or teams missing sometimes where the CSMs or whoever is facing the client is just taking what the client says at face value and not digging deeper into what is it that they really care about?

But I also think that there's a piece of training for client facing teams around how to listen for and provide value. that I see companies missing or teams missing sometimes where the CSMs or whoever is facing the client is just taking what the client says at face value and not digging deeper into what is it that they really care about?

Like, what are they really doing over there on the client side so that I can speak to that and not only show value in terms of the number, because of course the number really matters. Like that is the name of the game. But there's also like other crumbles of value that you can be reflecting back. Do you think about this or have any thoughts on that?

Like, what are they really doing over there on the client side so that I can speak to that and not only show value in terms of the number, because of course the number really matters. Like that is the name of the game. But there's also like other crumbles of value that you can be reflecting back. Do you think about this or have any thoughts on that?

Like, what are they really doing over there on the client side so that I can speak to that and not only show value in terms of the number, because of course the number really matters. Like that is the name of the game. But there's also like other crumbles of value that you can be reflecting back. Do you think about this or have any thoughts on that?

and take time away away from some of that and those insightful conversations yeah i mean i think that there's two ways and this kind of is a segue into our ai conversation and how ai is changing customer success actually i'm going to ask you some questions about that and then i'll share my opinion later but how would you say that customer success is changing in the face of ai and what are you what are some of the trends that you're seeing

and take time away away from some of that and those insightful conversations yeah i mean i think that there's two ways and this kind of is a segue into our ai conversation and how ai is changing customer success actually i'm going to ask you some questions about that and then i'll share my opinion later but how would you say that customer success is changing in the face of ai and what are you what are some of the trends that you're seeing

and take time away away from some of that and those insightful conversations yeah i mean i think that there's two ways and this kind of is a segue into our ai conversation and how ai is changing customer success actually i'm going to ask you some questions about that and then i'll share my opinion later but how would you say that customer success is changing in the face of ai and what are you what are some of the trends that you're seeing

From an employee standpoint, too, I think employees are expecting that their organizations are going to invest in tooling to enable them to do their jobs better and faster and more efficiently. And there's so many things that can now be utilized to help us take the low hanging fruits of our day to day and automate them or just like remove that clunkiness from our workflows.

From an employee standpoint, too, I think employees are expecting that their organizations are going to invest in tooling to enable them to do their jobs better and faster and more efficiently. And there's so many things that can now be utilized to help us take the low hanging fruits of our day to day and automate them or just like remove that clunkiness from our workflows.