Lauren Wood

From an employee standpoint, too, I think employees are expecting that their organizations are going to invest in tooling to enable them to do their jobs better and faster and more efficiently. And there's so many things that can now be utilized to help us take the low hanging fruits of our day to day and automate them or just like remove that clunkiness from our workflows.

And I think this is where my opinion comes in. I see organizations taking, this is a bit of a generalization, but one of two approaches. One is let's reduce the amount of work that the team needs to do in order to provide a great experience to the customer so that they can spend more time working.

And I think this is where my opinion comes in. I see organizations taking, this is a bit of a generalization, but one of two approaches. One is let's reduce the amount of work that the team needs to do in order to provide a great experience to the customer so that they can spend more time working.

And I think this is where my opinion comes in. I see organizations taking, this is a bit of a generalization, but one of two approaches. One is let's reduce the amount of work that the team needs to do in order to provide a great experience to the customer so that they can spend more time working.

with the customer, more time thinking about the customer, more time strategizing about the customer and really understanding their needs so we can provide that value. That's one camp. And then another is let's use technology so that the team can take on more clients. We can have less people and everything will just be cheaper. And I'm not saying that one is better than the other.

with the customer, more time thinking about the customer, more time strategizing about the customer and really understanding their needs so we can provide that value. That's one camp. And then another is let's use technology so that the team can take on more clients. We can have less people and everything will just be cheaper. And I'm not saying that one is better than the other.

with the customer, more time thinking about the customer, more time strategizing about the customer and really understanding their needs so we can provide that value. That's one camp. And then another is let's use technology so that the team can take on more clients. We can have less people and everything will just be cheaper. And I'm not saying that one is better than the other.

I think it depends on the business. It depends on your customer. It depends on your customer's needs. But I will always come back to build your business for your customer's needs and structure your team, structure your technology so that your team is able to provide to the customer what the customer really needs to be successful. So there's my soapbox moment. Love it.

I think it depends on the business. It depends on your customer. It depends on your customer's needs. But I will always come back to build your business for your customer's needs and structure your team, structure your technology so that your team is able to provide to the customer what the customer really needs to be successful. So there's my soapbox moment. Love it.

I think it depends on the business. It depends on your customer. It depends on your customer's needs. But I will always come back to build your business for your customer's needs and structure your team, structure your technology so that your team is able to provide to the customer what the customer really needs to be successful. So there's my soapbox moment. Love it.

How else are you seeing, like, what are the opportunities that you're seeing when it comes to AI in customer success? And if you're kind of looking down the line, I mean, usually I would ask this question, what's happening in five years? But like six months is going to be a totally different game. One year is going to be a totally different game.

How else are you seeing, like, what are the opportunities that you're seeing when it comes to AI in customer success? And if you're kind of looking down the line, I mean, usually I would ask this question, what's happening in five years? But like six months is going to be a totally different game. One year is going to be a totally different game.

How else are you seeing, like, what are the opportunities that you're seeing when it comes to AI in customer success? And if you're kind of looking down the line, I mean, usually I would ask this question, what's happening in five years? But like six months is going to be a totally different game. One year is going to be a totally different game.

So in the somewhat near future, what are you seeing and how is AI going to transform the function of customer success?

So in the somewhat near future, what are you seeing and how is AI going to transform the function of customer success?

So in the somewhat near future, what are you seeing and how is AI going to transform the function of customer success?

Do you have an example for that last one? is it something we've seen yet? Like, can you, can you share anything that you've seen that would really fall into that bucket?

Do you have an example for that last one? is it something we've seen yet? Like, can you, can you share anything that you've seen that would really fall into that bucket?

Do you have an example for that last one? is it something we've seen yet? Like, can you, can you share anything that you've seen that would really fall into that bucket?

You're reminding me of Salesforce when they launched their success plans. It was last year, I believe. And we had Jim Roth, the SVP of customer success. Apologies, Jim, if that is your wrong title. I know it's changed, but he came on to tell us about that. And I think it's such a when we think about really providing value. Yeah.