Lauren Wood

You're reminding me of Salesforce when they launched their success plans. It was last year, I believe. And we had Jim Roth, the SVP of customer success. Apologies, Jim, if that is your wrong title. I know it's changed, but he came on to tell us about that. And I think it's such a when we think about really providing value. Yeah.

You're reminding me of Salesforce when they launched their success plans. It was last year, I believe. And we had Jim Roth, the SVP of customer success. Apologies, Jim, if that is your wrong title. I know it's changed, but he came on to tell us about that. And I think it's such a when we think about really providing value. Yeah.

It's saying, here are the key metrics that we know you care about when it comes to this product. And we're going to reflect that back to you and make it really easy for you to be able to make decisions and really easy for you to know how well you are utilizing this investment. And now we have something that's a shared understanding that we can share. speak on and work to improve.

It's saying, here are the key metrics that we know you care about when it comes to this product. And we're going to reflect that back to you and make it really easy for you to be able to make decisions and really easy for you to know how well you are utilizing this investment. And now we have something that's a shared understanding that we can share. speak on and work to improve.

It's saying, here are the key metrics that we know you care about when it comes to this product. And we're going to reflect that back to you and make it really easy for you to be able to make decisions and really easy for you to know how well you are utilizing this investment. And now we have something that's a shared understanding that we can share. speak on and work to improve.

And it's just providing so much more transparency and ease as well. Like going back to one of the other examples that you spoke about is just like the ease. How can we make sure that that journey is more useful for the customer, which is so incredibly important for when it comes to creating a great customer experience. Talk about that all the time on the show.

And it's just providing so much more transparency and ease as well. Like going back to one of the other examples that you spoke about is just like the ease. How can we make sure that that journey is more useful for the customer, which is so incredibly important for when it comes to creating a great customer experience. Talk about that all the time on the show.

And it's just providing so much more transparency and ease as well. Like going back to one of the other examples that you spoke about is just like the ease. How can we make sure that that journey is more useful for the customer, which is so incredibly important for when it comes to creating a great customer experience. Talk about that all the time on the show.

I'm curious to know though, what about for people in customer success today? Everyone's thinking about how is our role going to change? What skills do I need? What advice would you give to people in customer success in terms of where to upskill so that they can really be at the front of this AI wave?

I'm curious to know though, what about for people in customer success today? Everyone's thinking about how is our role going to change? What skills do I need? What advice would you give to people in customer success in terms of where to upskill so that they can really be at the front of this AI wave?

I'm curious to know though, what about for people in customer success today? Everyone's thinking about how is our role going to change? What skills do I need? What advice would you give to people in customer success in terms of where to upskill so that they can really be at the front of this AI wave?

The human element, those human relationships, I think is something I think about a lot. My hope is that AI relieves us of a lot of technical things, especially as we get further on in our careers and we are leading more relationships, whether it's internally or externally.

The human element, those human relationships, I think is something I think about a lot. My hope is that AI relieves us of a lot of technical things, especially as we get further on in our careers and we are leading more relationships, whether it's internally or externally.

The human element, those human relationships, I think is something I think about a lot. My hope is that AI relieves us of a lot of technical things, especially as we get further on in our careers and we are leading more relationships, whether it's internally or externally.

And how can we really excel in those human to human moments that we have, which will become fewer and far between, I think, maybe. How can we really make sure that those moments are excellent and really create a human to human experience that's memorable? I think it's just such an important factor to think about. So I love that you brought that up.

And how can we really excel in those human to human moments that we have, which will become fewer and far between, I think, maybe. How can we really make sure that those moments are excellent and really create a human to human experience that's memorable? I think it's just such an important factor to think about. So I love that you brought that up.

And how can we really excel in those human to human moments that we have, which will become fewer and far between, I think, maybe. How can we really make sure that those moments are excellent and really create a human to human experience that's memorable? I think it's just such an important factor to think about. So I love that you brought that up.

I'm curious to know, where do you feel like that is really important for folks to You said that as people transition in their career and grow... those three buckets will change. Where do you think that's really important for people?

I'm curious to know, where do you feel like that is really important for folks to You said that as people transition in their career and grow... those three buckets will change. Where do you think that's really important for people?

I'm curious to know, where do you feel like that is really important for folks to You said that as people transition in their career and grow... those three buckets will change. Where do you think that's really important for people?