Lauren Wood

It's a passion point for me. So that's why I dug into it. I want to talk about our last key topic here about the cross-functional element of customer success and how customer success is not just a function, but also a mindset and but kind of sprouting from the CS org. How are you seeing that change?

It's a passion point for me. So that's why I dug into it. I want to talk about our last key topic here about the cross-functional element of customer success and how customer success is not just a function, but also a mindset and but kind of sprouting from the CS org. How are you seeing that change?

It's a passion point for me. So that's why I dug into it. I want to talk about our last key topic here about the cross-functional element of customer success and how customer success is not just a function, but also a mindset and but kind of sprouting from the CS org. How are you seeing that change?

And what advice would you give to customer success professionals around really bridging the gaps throughout their company?

And what advice would you give to customer success professionals around really bridging the gaps throughout their company?

And what advice would you give to customer success professionals around really bridging the gaps throughout their company?

I feel like the companies that do this really well, where there is a clear understanding of how customer value is being provided, each of the phases, what needs to happen at each of the phases of the business or each of the departments in order to for that value to be seen and experienced by the customer. Those are the companies that are really providing exceptional products and services.

I feel like the companies that do this really well, where there is a clear understanding of how customer value is being provided, each of the phases, what needs to happen at each of the phases of the business or each of the departments in order to for that value to be seen and experienced by the customer. Those are the companies that are really providing exceptional products and services.

I feel like the companies that do this really well, where there is a clear understanding of how customer value is being provided, each of the phases, what needs to happen at each of the phases of the business or each of the departments in order to for that value to be seen and experienced by the customer. Those are the companies that are really providing exceptional products and services.

And personally, as I look under the hood of different companies, when there's very strict silos and saying, no, that's customer success's job, or like, we don't need to do that because customer success will do it later. That's where things really start to break down and it just creates all this friction internally. That being said, we spoke about this a little bit earlier.

And personally, as I look under the hood of different companies, when there's very strict silos and saying, no, that's customer success's job, or like, we don't need to do that because customer success will do it later. That's where things really start to break down and it just creates all this friction internally. That being said, we spoke about this a little bit earlier.

And personally, as I look under the hood of different companies, when there's very strict silos and saying, no, that's customer success's job, or like, we don't need to do that because customer success will do it later. That's where things really start to break down and it just creates all this friction internally. That being said, we spoke about this a little bit earlier.

The silos, I personally believe that the silos within a company are important for creating clarity for a team. They know this is my role. And what's happening right now is customer success is kind of starting to break those silos where it says this is all of our job. It's not just mine. It's not just customer success.

The silos, I personally believe that the silos within a company are important for creating clarity for a team. They know this is my role. And what's happening right now is customer success is kind of starting to break those silos where it says this is all of our job. It's not just mine. It's not just customer success.

The silos, I personally believe that the silos within a company are important for creating clarity for a team. They know this is my role. And what's happening right now is customer success is kind of starting to break those silos where it says this is all of our job. It's not just mine. It's not just customer success.

It's all of our jobs to make sure that we're getting the right information from the customer at different periods and sharing it with each other and providing that feedback. How are you helping organizations through that?

It's all of our jobs to make sure that we're getting the right information from the customer at different periods and sharing it with each other and providing that feedback. How are you helping organizations through that?

It's all of our jobs to make sure that we're getting the right information from the customer at different periods and sharing it with each other and providing that feedback. How are you helping organizations through that?

Totally.

Totally.