Lauren Wood

And this needs to come top down too, just to add onto this, is we have to account for the time it takes for us to work together. It is not just checking off all these tasks. There's always going to be a need for us to cross-functionally collaborate, to have workshops, to take time to have conversations and really understand the needs of our internal clients, which is our different departments.

And this needs to come top down too, just to add onto this, is we have to account for the time it takes for us to work together. It is not just checking off all these tasks. There's always going to be a need for us to cross-functionally collaborate, to have workshops, to take time to have conversations and really understand the needs of our internal clients, which is our different departments.

So I... Could not agree with you more on that one. Mary Beth, it's been wonderful having you on the show. Thank you so much for coming and sharing all this wisdom with us. It is clearly a very exciting time for customer success. And I am sure everyone listening has learned a lot from you. So thank you so much.

So I... Could not agree with you more on that one. Mary Beth, it's been wonderful having you on the show. Thank you so much for coming and sharing all this wisdom with us. It is clearly a very exciting time for customer success. And I am sure everyone listening has learned a lot from you. So thank you so much.

So I... Could not agree with you more on that one. Mary Beth, it's been wonderful having you on the show. Thank you so much for coming and sharing all this wisdom with us. It is clearly a very exciting time for customer success. And I am sure everyone listening has learned a lot from you. So thank you so much.

The question of trust comes to mind. How can we trust that this is real? How do we know that what is being told to us is true?

The question of trust comes to mind. How can we trust that this is real? How do we know that what is being told to us is true?

The question of trust comes to mind. How can we trust that this is real? How do we know that what is being told to us is true?

Consumers are now going to be looking for the human element. That human touch is going to be the differentiator. Hello, everyone. Welcome to Experts of Experience. I'm your host, Lauren Wood. Today, we are talking about one of the most important shifts happening in customer experience, the impact of AI on both businesses and consumers.

Consumers are now going to be looking for the human element. That human touch is going to be the differentiator. Hello, everyone. Welcome to Experts of Experience. I'm your host, Lauren Wood. Today, we are talking about one of the most important shifts happening in customer experience, the impact of AI on both businesses and consumers.

Consumers are now going to be looking for the human element. That human touch is going to be the differentiator. Hello, everyone. Welcome to Experts of Experience. I'm your host, Lauren Wood. Today, we are talking about one of the most important shifts happening in customer experience, the impact of AI on both businesses and consumers.

We know that the topic of AI is consuming all of us these days. And while the promises of AI bring efficiency, personalization, engagement, the reality is far more complicated. Companies are struggling with implementation, employees are wary of change, and consumers have mixed feelings about how trustworthy AI-generated content really is.

We know that the topic of AI is consuming all of us these days. And while the promises of AI bring efficiency, personalization, engagement, the reality is far more complicated. Companies are struggling with implementation, employees are wary of change, and consumers have mixed feelings about how trustworthy AI-generated content really is.

We know that the topic of AI is consuming all of us these days. And while the promises of AI bring efficiency, personalization, engagement, the reality is far more complicated. Companies are struggling with implementation, employees are wary of change, and consumers have mixed feelings about how trustworthy AI-generated content really is.

So today we have Kevin Yalowitz, who truly has a front row seat to all of this as the software and platforms industry lead for Accenture. And while he is working with top organizations, navigating the complexities of AI tech and digital transformation, he is really getting to see the challenges of AI adoption, both inside and outside of organizations. Kevin, so wonderful to have you on the show.

So today we have Kevin Yalowitz, who truly has a front row seat to all of this as the software and platforms industry lead for Accenture. And while he is working with top organizations, navigating the complexities of AI tech and digital transformation, he is really getting to see the challenges of AI adoption, both inside and outside of organizations. Kevin, so wonderful to have you on the show.

So today we have Kevin Yalowitz, who truly has a front row seat to all of this as the software and platforms industry lead for Accenture. And while he is working with top organizations, navigating the complexities of AI tech and digital transformation, he is really getting to see the challenges of AI adoption, both inside and outside of organizations. Kevin, so wonderful to have you on the show.

So in our prep call, you shared so much incredible information, and we're going to try to cover as much of it as possible.

So in our prep call, you shared so much incredible information, and we're going to try to cover as much of it as possible.

So in our prep call, you shared so much incredible information, and we're going to try to cover as much of it as possible.