Lauren Wood

But I think that this is where AI is really enabling us to build that connection. Of course, there is the connection in terms of the are both teams aligned in what their vision is. Is there like top down alignment on here's the experience we want to create? I think that's always first. But then there is how do these two teams actually play together and how do they see eye to eye?

But I think that this is where AI is really enabling us to build that connection. Of course, there is the connection in terms of the are both teams aligned in what their vision is. Is there like top down alignment on here's the experience we want to create? I think that's always first. But then there is how do these two teams actually play together and how do they see eye to eye?

But I think that this is where AI is really enabling us to build that connection. Of course, there is the connection in terms of the are both teams aligned in what their vision is. Is there like top down alignment on here's the experience we want to create? I think that's always first. But then there is how do these two teams actually play together and how do they see eye to eye?

And it is so often that the customer experience team, and I'm sorry to all my CX people, you're kind of annoying sometimes because you're like, here's all the problems. We have all these problems. Why is no one solving the problems? I get it. I feel you so deeply because I've been there. And then the product team is like, ruthless prioritization is essential. And so how do we...

And it is so often that the customer experience team, and I'm sorry to all my CX people, you're kind of annoying sometimes because you're like, here's all the problems. We have all these problems. Why is no one solving the problems? I get it. I feel you so deeply because I've been there. And then the product team is like, ruthless prioritization is essential. And so how do we...

And it is so often that the customer experience team, and I'm sorry to all my CX people, you're kind of annoying sometimes because you're like, here's all the problems. We have all these problems. Why is no one solving the problems? I get it. I feel you so deeply because I've been there. And then the product team is like, ruthless prioritization is essential. And so how do we...

see the product team almost as our customer in saying they need to prioritize. So how do we position information so that they see what's in it for them so that they can understand that information and they can make prioritization decisions on it. And this is where AI is really helping us because if you have a great customer support tool, it is automatically tagging trends for you.

see the product team almost as our customer in saying they need to prioritize. So how do we position information so that they see what's in it for them so that they can understand that information and they can make prioritization decisions on it. And this is where AI is really helping us because if you have a great customer support tool, it is automatically tagging trends for you.

see the product team almost as our customer in saying they need to prioritize. So how do we position information so that they see what's in it for them so that they can understand that information and they can make prioritization decisions on it. And this is where AI is really helping us because if you have a great customer support tool, it is automatically tagging trends for you.

No longer do we need to then say to our team of, you know, whether it's five people or 100 people, oh, we need to tag about this, you know, product bug. Every single time you see one of those tickets, click five times to put the tag on it so that we can see, you know, how many people reached out about this thing.

No longer do we need to then say to our team of, you know, whether it's five people or 100 people, oh, we need to tag about this, you know, product bug. Every single time you see one of those tickets, click five times to put the tag on it so that we can see, you know, how many people reached out about this thing.

No longer do we need to then say to our team of, you know, whether it's five people or 100 people, oh, we need to tag about this, you know, product bug. Every single time you see one of those tickets, click five times to put the tag on it so that we can see, you know, how many people reached out about this thing.

AI is helping us, one, track all the inbound, but also see where issues are happening on the product itself so that we can connect those dots and see those trends and tell that story in a more tangible way. And this is where I think AI investment is so, so, so necessary because the investment in understanding the data or collecting the data, that unstructured data...

AI is helping us, one, track all the inbound, but also see where issues are happening on the product itself so that we can connect those dots and see those trends and tell that story in a more tangible way. And this is where I think AI investment is so, so, so necessary because the investment in understanding the data or collecting the data, that unstructured data...

AI is helping us, one, track all the inbound, but also see where issues are happening on the product itself so that we can connect those dots and see those trends and tell that story in a more tangible way. And this is where I think AI investment is so, so, so necessary because the investment in understanding the data or collecting the data, that unstructured data...

And then processing that data allows us to create collaboration across teams that ultimately makes the customer experience better. So that's something I'm really excited about.

And then processing that data allows us to create collaboration across teams that ultimately makes the customer experience better. So that's something I'm really excited about.

And then processing that data allows us to create collaboration across teams that ultimately makes the customer experience better. So that's something I'm really excited about.

Yes, I totally agree. It's democratized. Like we can all have it. It's, yeah, it's all there.

Yes, I totally agree. It's democratized. Like we can all have it. It's, yeah, it's all there.