Lauren Wood

Yes, I totally agree. It's democratized. Like we can all have it. It's, yeah, it's all there.

And I think it's really exciting for us consumers. We are all sitting at the cusp. Totally. We are sitting at the cusp of much better experience across the board. And I do think that it is going to really influence our purchasing decisions. How well a company is able to understand your needs, deliver to your needs and do so efficiently.

And I think it's really exciting for us consumers. We are all sitting at the cusp. Totally. We are sitting at the cusp of much better experience across the board. And I do think that it is going to really influence our purchasing decisions. How well a company is able to understand your needs, deliver to your needs and do so efficiently.

And I think it's really exciting for us consumers. We are all sitting at the cusp. Totally. We are sitting at the cusp of much better experience across the board. And I do think that it is going to really influence our purchasing decisions. How well a company is able to understand your needs, deliver to your needs and do so efficiently.

All the companies that are not investing in AI and their customer experience to drive that improved customer experience, they're going to be left in the dust. in my opinion. It's table stakes.

All the companies that are not investing in AI and their customer experience to drive that improved customer experience, they're going to be left in the dust. in my opinion. It's table stakes.

All the companies that are not investing in AI and their customer experience to drive that improved customer experience, they're going to be left in the dust. in my opinion. It's table stakes.

I'm so glad I mean, this is my hypothesis, and I'd love to hear your take on why is this problem so pervasive in organizations as we get bigger? In my opinion, it's easier to create our own boxes and operate in our departments like we have our own thing here. And getting someone else's like goals involved just makes it complicated.

I'm so glad I mean, this is my hypothesis, and I'd love to hear your take on why is this problem so pervasive in organizations as we get bigger? In my opinion, it's easier to create our own boxes and operate in our departments like we have our own thing here. And getting someone else's like goals involved just makes it complicated.

I'm so glad I mean, this is my hypothesis, and I'd love to hear your take on why is this problem so pervasive in organizations as we get bigger? In my opinion, it's easier to create our own boxes and operate in our departments like we have our own thing here. And getting someone else's like goals involved just makes it complicated.

If we're like trying to then, we're both trying to like build a product really fast and we're trying to make sure that the experience team is like less burdened by complexity. It's just like, it's too many things to focus on. So we just try to focus on one, but that's doing a really big disservice to the company, the customer and the organization or the people in the organization as a whole.

If we're like trying to then, we're both trying to like build a product really fast and we're trying to make sure that the experience team is like less burdened by complexity. It's just like, it's too many things to focus on. So we just try to focus on one, but that's doing a really big disservice to the company, the customer and the organization or the people in the organization as a whole.

If we're like trying to then, we're both trying to like build a product really fast and we're trying to make sure that the experience team is like less burdened by complexity. It's just like, it's too many things to focus on. So we just try to focus on one, but that's doing a really big disservice to the company, the customer and the organization or the people in the organization as a whole.

That's my take, but I'd love to hear yours. Yeah.

That's my take, but I'd love to hear yours. Yeah.

That's my take, but I'd love to hear yours. Yeah.

Yes.

Yes.

Yes.

It is so much easier said than done. Why is that?