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Lauren Wood

๐Ÿ‘ค Speaker
2595 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

Yeah, exactly. What information do they have access to? It's like, yeah, we have to make these types of decisions. And, and probably more so I haven't rolled this out myself, but more so than a human. I mean, you can't say like, they should know better. Like, No, it's AI, you know, like we have to create really clear guardrails and they are very good at following direction.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

Yeah, exactly. What information do they have access to? It's like, yeah, we have to make these types of decisions. And, and probably more so I haven't rolled this out myself, but more so than a human. I mean, you can't say like, they should know better. Like, No, it's AI, you know, like we have to create really clear guardrails and they are very good at following direction.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

Yeah, exactly. What information do they have access to? It's like, yeah, we have to make these types of decisions. And, and probably more so I haven't rolled this out myself, but more so than a human. I mean, you can't say like, they should know better. Like, No, it's AI, you know, like we have to create really clear guardrails and they are very good at following direction.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

It's like the best intern you could ever imagine. But like, they still just came out of school. Like you still have to give them the sandbox for them to play in, you know?

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

It's like the best intern you could ever imagine. But like, they still just came out of school. Like you still have to give them the sandbox for them to play in, you know?

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

It's like the best intern you could ever imagine. But like, they still just came out of school. Like you still have to give them the sandbox for them to play in, you know?

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

I mean, this is huge transformation, probably a greater level of transformation than most organizations have ever faced.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

I mean, this is huge transformation, probably a greater level of transformation than most organizations have ever faced.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

I mean, this is huge transformation, probably a greater level of transformation than most organizations have ever faced.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

As companies are approaching this, which I think this is also, it's also transformation that every company, is it fair to say every company will go through at some point over the next few years in some way, shape or form. How should leaders be thinking about this transformation in terms of readying their team for this change?

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

As companies are approaching this, which I think this is also, it's also transformation that every company, is it fair to say every company will go through at some point over the next few years in some way, shape or form. How should leaders be thinking about this transformation in terms of readying their team for this change?

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

As companies are approaching this, which I think this is also, it's also transformation that every company, is it fair to say every company will go through at some point over the next few years in some way, shape or form. How should leaders be thinking about this transformation in terms of readying their team for this change?

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

Yeah, yeah. So if I were to summarize what you're saying, top down, it's really creating the rules and the regulations for how are we utilizing agentic AI in workflows? How are we improving efficiency? What's the overarching strategy for how this is getting into our organization? But bottom up, it's like we want to create a playground. We want to enable people to experiment and explore.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

Yeah, yeah. So if I were to summarize what you're saying, top down, it's really creating the rules and the regulations for how are we utilizing agentic AI in workflows? How are we improving efficiency? What's the overarching strategy for how this is getting into our organization? But bottom up, it's like we want to create a playground. We want to enable people to experiment and explore.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

Yeah, yeah. So if I were to summarize what you're saying, top down, it's really creating the rules and the regulations for how are we utilizing agentic AI in workflows? How are we improving efficiency? What's the overarching strategy for how this is getting into our organization? But bottom up, it's like we want to create a playground. We want to enable people to experiment and explore.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

But playgrounds have fences.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

But playgrounds have fences.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

But playgrounds have fences.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

Around them. Right. And so how can we empower people to try new things so that we can then propose even greater solutions? Because when we think of, OK, we want to bring AI in to help our sales team be more efficient. OK, great. But there are like. infinite tools that are popping up. Like there is a new tool every day to help sales teams be more efficient. It is wild.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

Around them. Right. And so how can we empower people to try new things so that we can then propose even greater solutions? Because when we think of, OK, we want to bring AI in to help our sales team be more efficient. OK, great. But there are like. infinite tools that are popping up. Like there is a new tool every day to help sales teams be more efficient. It is wild.