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Lauren Wood

๐Ÿ‘ค Speaker
2595 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

Around them. Right. And so how can we empower people to try new things so that we can then propose even greater solutions? Because when we think of, OK, we want to bring AI in to help our sales team be more efficient. OK, great. But there are like. infinite tools that are popping up. Like there is a new tool every day to help sales teams be more efficient. It is wild.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

And the case is for every single team. The level of new tech hitting the market right now is obscene and it is very difficult to parse through it. And so it needs to be an all hands on deck thing. But I think that what I see in my clients as a consultant is Some leaders see this and some leaders are maybe a little intimidated or they're like, I just can't think of it right now.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

And the case is for every single team. The level of new tech hitting the market right now is obscene and it is very difficult to parse through it. And so it needs to be an all hands on deck thing. But I think that what I see in my clients as a consultant is Some leaders see this and some leaders are maybe a little intimidated or they're like, I just can't think of it right now.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

And the case is for every single team. The level of new tech hitting the market right now is obscene and it is very difficult to parse through it. And so it needs to be an all hands on deck thing. But I think that what I see in my clients as a consultant is Some leaders see this and some leaders are maybe a little intimidated or they're like, I just can't think of it right now.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

I'm going to like, I don't know. We don't have to do it right now. Your team is going to start using AI whether you like it or not. And so... Are you going to put a fence around it? Or is it just going to be like the Wild West and someone's going to get hurt? And I think that we do still need to create some level of guidance around this is what we want you to be experimenting with.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

I'm going to like, I don't know. We don't have to do it right now. Your team is going to start using AI whether you like it or not. And so... Are you going to put a fence around it? Or is it just going to be like the Wild West and someone's going to get hurt? And I think that we do still need to create some level of guidance around this is what we want you to be experimenting with.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

I'm going to like, I don't know. We don't have to do it right now. Your team is going to start using AI whether you like it or not. And so... Are you going to put a fence around it? Or is it just going to be like the Wild West and someone's going to get hurt? And I think that we do still need to create some level of guidance around this is what we want you to be experimenting with.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

And this is where it's not something that we want you to do. Because I have seen, I've spoken to leaders who are like, my, you know, an executive is like using an email from ChatGPT that wasn't edited and sending that out. And it's like, well, that's not a good idea. And you wouldn't think that you would have to say something, but maybe you do. You don't know.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

And this is where it's not something that we want you to do. Because I have seen, I've spoken to leaders who are like, my, you know, an executive is like using an email from ChatGPT that wasn't edited and sending that out. And it's like, well, that's not a good idea. And you wouldn't think that you would have to say something, but maybe you do. You don't know.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

And this is where it's not something that we want you to do. Because I have seen, I've spoken to leaders who are like, my, you know, an executive is like using an email from ChatGPT that wasn't edited and sending that out. And it's like, well, that's not a good idea. And you wouldn't think that you would have to say something, but maybe you do. You don't know.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

I like, I think it's, we do have to create some boundaries.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

I like, I think it's, we do have to create some boundaries.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

I like, I think it's, we do have to create some boundaries.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

I really appreciate that distinction. I fully agree. I mean, it's something like also on the topic of using the tools you already have, we need to mandate that sometimes. It's like, let's find out what does Salesforce have now that we didn't know six months ago when we did a shift in the system. let's dedicate time and resources to figuring that out.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

I really appreciate that distinction. I fully agree. I mean, it's something like also on the topic of using the tools you already have, we need to mandate that sometimes. It's like, let's find out what does Salesforce have now that we didn't know six months ago when we did a shift in the system. let's dedicate time and resources to figuring that out.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

I really appreciate that distinction. I fully agree. I mean, it's something like also on the topic of using the tools you already have, we need to mandate that sometimes. It's like, let's find out what does Salesforce have now that we didn't know six months ago when we did a shift in the system. let's dedicate time and resources to figuring that out.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

How can we be using the tools that we already have better? And then if we need to, are there other tools out there that we trust that are going to bring us long-term gains that we should look at implementing? Those types of decisions cannot be made bottom up. That has to come top down because it is very expensive, both from a tooling and time perspective.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

How can we be using the tools that we already have better? And then if we need to, are there other tools out there that we trust that are going to bring us long-term gains that we should look at implementing? Those types of decisions cannot be made bottom up. That has to come top down because it is very expensive, both from a tooling and time perspective.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

How can we be using the tools that we already have better? And then if we need to, are there other tools out there that we trust that are going to bring us long-term gains that we should look at implementing? Those types of decisions cannot be made bottom up. That has to come top down because it is very expensive, both from a tooling and time perspective.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

If you haven't already, look at all the tools you're already paying for and see what new features exist because it is changing constantly. And I have this conversation with clients all the time. I'm like, have you looked into the tool you're already invested in to see if that is going to solve the problem? But I get it.