Lauren Wood

Completely. The nature of AI is we will not know. We do not know the answer. No one knows the answer. There is no right answer. The only thing we can do is to be curious. We have to be curious. And I think a curiosity mindset as we enter into this AI world is essential because there's no right answer. So let's ask questions.

Completely. The nature of AI is we will not know. We do not know the answer. No one knows the answer. There is no right answer. The only thing we can do is to be curious. We have to be curious. And I think a curiosity mindset as we enter into this AI world is essential because there's no right answer. So let's ask questions.

When you're thinking about improving your customer experience, it's important to also look at your leadership and look at the space that you're creating for your team and your customers. And I mention this all the time, but the thing that I think is just so incredible about the topic of customer experience is that we're thinking about the humans doing business with humans.

When you're thinking about improving your customer experience, it's important to also look at your leadership and look at the space that you're creating for your team and your customers. And I mention this all the time, but the thing that I think is just so incredible about the topic of customer experience is that we're thinking about the humans doing business with humans.

When you're thinking about improving your customer experience, it's important to also look at your leadership and look at the space that you're creating for your team and your customers. And I mention this all the time, but the thing that I think is just so incredible about the topic of customer experience is that we're thinking about the humans doing business with humans.

And so like come back to that human element of what it is that we're focused on. Of course, the metrics matter. The money matters. The KPIs matter. But how are the humans experiencing whatever it is you're doing?

And so like come back to that human element of what it is that we're focused on. Of course, the metrics matter. The money matters. The KPIs matter. But how are the humans experiencing whatever it is you're doing?

And so like come back to that human element of what it is that we're focused on. Of course, the metrics matter. The money matters. The KPIs matter. But how are the humans experiencing whatever it is you're doing?

I am so happy to finally be the one receiving this. But then as I was like, I know she's going to ask me this question. And I started thinking about it. And the first thing that came to mind is most experiences that I'm impressed by are so easy that I forget about them, which is actually kind of the goal is like for a brand to just be like smooth and like not in my face and annoying.

I am so happy to finally be the one receiving this. But then as I was like, I know she's going to ask me this question. And I started thinking about it. And the first thing that came to mind is most experiences that I'm impressed by are so easy that I forget about them, which is actually kind of the goal is like for a brand to just be like smooth and like not in my face and annoying.

I am so happy to finally be the one receiving this. But then as I was like, I know she's going to ask me this question. And I started thinking about it. And the first thing that came to mind is most experiences that I'm impressed by are so easy that I forget about them, which is actually kind of the goal is like for a brand to just be like smooth and like not in my face and annoying.

Like that is a goal. But there is always appreciation for that. the surprise moments, the wow moments. And I recently had one when I was staying at a hotel in West Hollywood in LA. And it was at this hotel called Petite Hermitage, which is a, it's a one of a kind hotel. It's not a chain. It's just this one. And it is a creative expression. It is a pure piece of art.

Like that is a goal. But there is always appreciation for that. the surprise moments, the wow moments. And I recently had one when I was staying at a hotel in West Hollywood in LA. And it was at this hotel called Petite Hermitage, which is a, it's a one of a kind hotel. It's not a chain. It's just this one. And it is a creative expression. It is a pure piece of art.

Like that is a goal. But there is always appreciation for that. the surprise moments, the wow moments. And I recently had one when I was staying at a hotel in West Hollywood in LA. And it was at this hotel called Petite Hermitage, which is a, it's a one of a kind hotel. It's not a chain. It's just this one. And it is a creative expression. It is a pure piece of art.

It's been around for like 15 years and still Friday nights. It's like a lineup out the door. Everyone wants to be there. It's the coolest place in town. And the thing about this hotel that just I'm inspired by time and time again is that the property itself is not new and fancy. It's kind of like kitschy in its design, but it's expensive and it is classy.

It's been around for like 15 years and still Friday nights. It's like a lineup out the door. Everyone wants to be there. It's the coolest place in town. And the thing about this hotel that just I'm inspired by time and time again is that the property itself is not new and fancy. It's kind of like kitschy in its design, but it's expensive and it is classy.

It's been around for like 15 years and still Friday nights. It's like a lineup out the door. Everyone wants to be there. It's the coolest place in town. And the thing about this hotel that just I'm inspired by time and time again is that the property itself is not new and fancy. It's kind of like kitschy in its design, but it's expensive and it is classy.

And the thing that stands out to me is the way you feel when you walk in that space. You feel like I am in another world. I am in some authentic expression of someone's crazy mind and I am I am here for it. You know, they have like little, I don't know, like weird statues and they have like cookies inside of a container that says Quaaludes on it.

And the thing that stands out to me is the way you feel when you walk in that space. You feel like I am in another world. I am in some authentic expression of someone's crazy mind and I am I am here for it. You know, they have like little, I don't know, like weird statues and they have like cookies inside of a container that says Quaaludes on it.

And the thing that stands out to me is the way you feel when you walk in that space. You feel like I am in another world. I am in some authentic expression of someone's crazy mind and I am I am here for it. You know, they have like little, I don't know, like weird statues and they have like cookies inside of a container that says Quaaludes on it.