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Lauren Wood

👤 Speaker
2595 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

Yeah, exactly. But the last thing I will say about this experience that it's not only the hotel's amazing and it's like really wonderfully done, but it was my birthday. And my partner tells them when we're checking in that it was Lauren's birthday. And she's like, I'm going to send something to your room in a moment. Super nice. You know, a lot of hotels would do such a thing.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

Yeah, exactly. But the last thing I will say about this experience that it's not only the hotel's amazing and it's like really wonderfully done, but it was my birthday. And my partner tells them when we're checking in that it was Lauren's birthday. And she's like, I'm going to send something to your room in a moment. Super nice. You know, a lot of hotels would do such a thing.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

Yeah, exactly. But the last thing I will say about this experience that it's not only the hotel's amazing and it's like really wonderfully done, but it was my birthday. And my partner tells them when we're checking in that it was Lauren's birthday. And she's like, I'm going to send something to your room in a moment. Super nice. You know, a lot of hotels would do such a thing.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

And here comes a bottle of nice champagne and some dessert. Amazing. But the thing that stood out was a handwritten note. And it was not a happy birthday, Lauren, written on a card. It was like a six sentence letter of appreciation written by hand. And I was like looking at it under the light. I'm like, is this actually handwritten? Or did they like have AI write this and like print it out?

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

And here comes a bottle of nice champagne and some dessert. Amazing. But the thing that stood out was a handwritten note. And it was not a happy birthday, Lauren, written on a card. It was like a six sentence letter of appreciation written by hand. And I was like looking at it under the light. I'm like, is this actually handwritten? Or did they like have AI write this and like print it out?

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

And here comes a bottle of nice champagne and some dessert. Amazing. But the thing that stood out was a handwritten note. And it was not a happy birthday, Lauren, written on a card. It was like a six sentence letter of appreciation written by hand. And I was like looking at it under the light. I'm like, is this actually handwritten? Or did they like have AI write this and like print it out?

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

You know, they have companies that do that. No, someone like sat down and wrote this letter to me. And it was the sweetest thing. I told all my friends, I posted about it on LinkedIn. It is the human connection that stands out.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

You know, they have companies that do that. No, someone like sat down and wrote this letter to me. And it was the sweetest thing. I told all my friends, I posted about it on LinkedIn. It is the human connection that stands out.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

You know, they have companies that do that. No, someone like sat down and wrote this letter to me. And it was the sweetest thing. I told all my friends, I posted about it on LinkedIn. It is the human connection that stands out.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

And that's where AI is amazing at taking off the work that is not that important so that we can focus on the important thing, that human connection, the way that humans feel. And I felt so special and so well taken care of.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

And that's where AI is amazing at taking off the work that is not that important so that we can focus on the important thing, that human connection, the way that humans feel. And I felt so special and so well taken care of.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

And that's where AI is amazing at taking off the work that is not that important so that we can focus on the important thing, that human connection, the way that humans feel. And I felt so special and so well taken care of.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

They also know that no one's probably checking to make sure that they wrote six full sentences. You know, right.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

They also know that no one's probably checking to make sure that they wrote six full sentences. You know, right.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

They also know that no one's probably checking to make sure that they wrote six full sentences. You know, right.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

I could have just written like, you know, throw in the towel, like, happy birthday, Lauren. So glad you're here.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

I could have just written like, you know, throw in the towel, like, happy birthday, Lauren. So glad you're here.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

I could have just written like, you know, throw in the towel, like, happy birthday, Lauren. So glad you're here.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

Exactly. Exactly. They took the time. And that shows exactly, as you said, that their experience is an empowered experience and they want to create excellence for their guests because they probably feel well taken care of themselves.

Experts of Experience
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.

Exactly. Exactly. They took the time. And that shows exactly, as you said, that their experience is an empowered experience and they want to create excellence for their guests because they probably feel well taken care of themselves.