Lauren Wood

The AI is automatically saying, here's a suggested room so that the person doesn't even, the person behind the front desk doesn't even need to spend time going in to look at what's there. I don't know if that, that to me was like an extreme example of AI use. And I don't know if we're there yet per se, but just the idea of

of removing the need for that front desk agent to be behind a computer and really focus on the customer is amazing. So I'd love to hear some examples of what you've seen around really enabling that human to human interaction more than ever before.

of removing the need for that front desk agent to be behind a computer and really focus on the customer is amazing. So I'd love to hear some examples of what you've seen around really enabling that human to human interaction more than ever before.

of removing the need for that front desk agent to be behind a computer and really focus on the customer is amazing. So I'd love to hear some examples of what you've seen around really enabling that human to human interaction more than ever before.

Oh, completely. I mean, as a consumer, as a traveler myself, I'm so excited and so looking forward to what AI can do to help improve my experience and the experience for everyone. I think it's really opening up a new frontier of what experience means, right? Because we are enabling people to have that more of that human to human interaction. When I think of luxury, I think of like concierge.

Oh, completely. I mean, as a consumer, as a traveler myself, I'm so excited and so looking forward to what AI can do to help improve my experience and the experience for everyone. I think it's really opening up a new frontier of what experience means, right? Because we are enabling people to have that more of that human to human interaction. When I think of luxury, I think of like concierge.

Oh, completely. I mean, as a consumer, as a traveler myself, I'm so excited and so looking forward to what AI can do to help improve my experience and the experience for everyone. I think it's really opening up a new frontier of what experience means, right? Because we are enabling people to have that more of that human to human interaction. When I think of luxury, I think of like concierge.

I think of someone really considering my unique needs. And I think this is doing it so much more. I'm curious to know, what about in the realm of CRM and kind of tracking guest preferences and things like this? Have you been using AI at all in that arena?

I think of someone really considering my unique needs. And I think this is doing it so much more. I'm curious to know, what about in the realm of CRM and kind of tracking guest preferences and things like this? Have you been using AI at all in that arena?

I think of someone really considering my unique needs. And I think this is doing it so much more. I'm curious to know, what about in the realm of CRM and kind of tracking guest preferences and things like this? Have you been using AI at all in that arena?

Because when you get those insights, a guest asking a question or saying, oh, it's my husband's birthday. Yeah. Taking note of that so you can use it later. Like that's such an amazing way to create those wow experiences. And that's really where technology can help us because there is no way that that one front desk person today is going to be the same front desk person a year from now.

Because when you get those insights, a guest asking a question or saying, oh, it's my husband's birthday. Yeah. Taking note of that so you can use it later. Like that's such an amazing way to create those wow experiences. And that's really where technology can help us because there is no way that that one front desk person today is going to be the same front desk person a year from now.

Because when you get those insights, a guest asking a question or saying, oh, it's my husband's birthday. Yeah. Taking note of that so you can use it later. Like that's such an amazing way to create those wow experiences. And that's really where technology can help us because there is no way that that one front desk person today is going to be the same front desk person a year from now.

And that guest comes back. You know, and so really making it easy and streamlined for us to gather that information.

And that guest comes back. You know, and so really making it easy and streamlined for us to gather that information.

And that guest comes back. You know, and so really making it easy and streamlined for us to gather that information.

And again, this goes without saying to every single industry, every single company, taking notes on your customer, on those insights they give you, on the requests that they make, on the things that they say they're interested about will help you in the long run to provide those wow experiences. So. Really exciting about what is happening now and really enabling us to streamline those efforts.

And again, this goes without saying to every single industry, every single company, taking notes on your customer, on those insights they give you, on the requests that they make, on the things that they say they're interested about will help you in the long run to provide those wow experiences. So. Really exciting about what is happening now and really enabling us to streamline those efforts.

And again, this goes without saying to every single industry, every single company, taking notes on your customer, on those insights they give you, on the requests that they make, on the things that they say they're interested about will help you in the long run to provide those wow experiences. So. Really exciting about what is happening now and really enabling us to streamline those efforts.

Something else that I wanted to just mention really quickly in going back to the chat function and the virtual concierge, I love this so much. And this is also something that I've been seeing in my research for this client that I mentioned is that one, we are streamlining front desk operations. We don't have to have a concierge 24 seven.