Lauren Wood

Something else that I wanted to just mention really quickly in going back to the chat function and the virtual concierge, I love this so much. And this is also something that I've been seeing in my research for this client that I mentioned is that one, we are streamlining front desk operations. We don't have to have a concierge 24 seven.

Something else that I wanted to just mention really quickly in going back to the chat function and the virtual concierge, I love this so much. And this is also something that I've been seeing in my research for this client that I mentioned is that one, we are streamlining front desk operations. We don't have to have a concierge 24 seven.

We are able to get back to the guests immediately because they can have information when and where they want it. But what this is also really doing that I think is important to note is it's diversifying the experience for your customers so that if I am someone who would prefer to look at the tours available to me from my bed, I can.

We are able to get back to the guests immediately because they can have information when and where they want it. But what this is also really doing that I think is important to note is it's diversifying the experience for your customers so that if I am someone who would prefer to look at the tours available to me from my bed, I can.

We are able to get back to the guests immediately because they can have information when and where they want it. But what this is also really doing that I think is important to note is it's diversifying the experience for your customers so that if I am someone who would prefer to look at the tours available to me from my bed, I can.

And if I'm someone that wants to go and talk to someone and have someone recommend to me what it is that I need, I can go downstairs and do that too. If the concierge is open, you know, I might have to wait. But at the end of the day, it means that depending on our preferences for how we experience something, we can.

And if I'm someone that wants to go and talk to someone and have someone recommend to me what it is that I need, I can go downstairs and do that too. If the concierge is open, you know, I might have to wait. But at the end of the day, it means that depending on our preferences for how we experience something, we can.

And if I'm someone that wants to go and talk to someone and have someone recommend to me what it is that I need, I can go downstairs and do that too. If the concierge is open, you know, I might have to wait. But at the end of the day, it means that depending on our preferences for how we experience something, we can.

And I think that's just such a great advancement in how we're servicing customers.

And I think that's just such a great advancement in how we're servicing customers.

And I think that's just such a great advancement in how we're servicing customers.

Are there any examples that really stand out to you as efficiencies that have come from technology that you were just kind of blown away by?

Are there any examples that really stand out to you as efficiencies that have come from technology that you were just kind of blown away by?

Are there any examples that really stand out to you as efficiencies that have come from technology that you were just kind of blown away by?

I mean, thinking about a cashless casino is kind of blowing my mind. I don't know a ton about the space, but just in thinking of what I know about casinos, it's very, very different. So that's amazing. Well, we're coming up on time here and I want to make sure that we talk a little bit about one of my favorite topics, which is employee engagement and how you really engage your team.

I mean, thinking about a cashless casino is kind of blowing my mind. I don't know a ton about the space, but just in thinking of what I know about casinos, it's very, very different. So that's amazing. Well, we're coming up on time here and I want to make sure that we talk a little bit about one of my favorite topics, which is employee engagement and how you really engage your team.

I mean, thinking about a cashless casino is kind of blowing my mind. I don't know a ton about the space, but just in thinking of what I know about casinos, it's very, very different. So that's amazing. Well, we're coming up on time here and I want to make sure that we talk a little bit about one of my favorite topics, which is employee engagement and how you really engage your team.

Because I know you know this because we've talked about it is The engagement of our team directly impacts the engagement of the customer. And so I'd love to hear a little bit about how you approach that. How do you approach leading your team and really making them feel like they have a home with you?

Because I know you know this because we've talked about it is The engagement of our team directly impacts the engagement of the customer. And so I'd love to hear a little bit about how you approach that. How do you approach leading your team and really making them feel like they have a home with you?

Because I know you know this because we've talked about it is The engagement of our team directly impacts the engagement of the customer. And so I'd love to hear a little bit about how you approach that. How do you approach leading your team and really making them feel like they have a home with you?