Lauren Wood

Acknowledging people for specific things like that. Again, it's almost the same thing that we were talking about and like really listening to the customer and understanding their unique needs, that specificity in human to human interaction, right? goes so, so far and being specific with your team members about here's something that you did really well. Thank you for that.

Acknowledging people for specific things like that. Again, it's almost the same thing that we were talking about and like really listening to the customer and understanding their unique needs, that specificity in human to human interaction, right? goes so, so far and being specific with your team members about here's something that you did really well. Thank you for that.

Acknowledging people for specific things like that. Again, it's almost the same thing that we were talking about and like really listening to the customer and understanding their unique needs, that specificity in human to human interaction, right? goes so, so far and being specific with your team members about here's something that you did really well. Thank you for that.

It makes people feel so good. And what about like, we talked about training. We've talked about how you really empower the team, but how do you create a culture that really supports itself too, because you can't speak to every single person. And so there needs to be kind of an environment that people operate in that continues to reinforce the stage that you're setting. Yeah.

It makes people feel so good. And what about like, we talked about training. We've talked about how you really empower the team, but how do you create a culture that really supports itself too, because you can't speak to every single person. And so there needs to be kind of an environment that people operate in that continues to reinforce the stage that you're setting. Yeah.

It makes people feel so good. And what about like, we talked about training. We've talked about how you really empower the team, but how do you create a culture that really supports itself too, because you can't speak to every single person. And so there needs to be kind of an environment that people operate in that continues to reinforce the stage that you're setting. Yeah.

I love that you do that together, that you're reading those books together because it creates a focus on improvement in community. And I think that it can, I've done this as well with my leaders on teams that I've led, where we've all read books together and kind of like implemented it together and then said, I tried this thing and maybe it didn't work so well. Like, how have you done it?

I love that you do that together, that you're reading those books together because it creates a focus on improvement in community. And I think that it can, I've done this as well with my leaders on teams that I've led, where we've all read books together and kind of like implemented it together and then said, I tried this thing and maybe it didn't work so well. Like, how have you done it?

I love that you do that together, that you're reading those books together because it creates a focus on improvement in community. And I think that it can, I've done this as well with my leaders on teams that I've led, where we've all read books together and kind of like implemented it together and then said, I tried this thing and maybe it didn't work so well. Like, how have you done it?

And we can kind of, you know, help each other learn and grow and it builds trust amongst your team as well. So thank you for sharing all those titles and Unreasonable Hospitality is the one that stands out to me the most just because I hear about it all the time. It's next on my list. Actually, like literally it's next on my list. Because it applies to every industry.

And we can kind of, you know, help each other learn and grow and it builds trust amongst your team as well. So thank you for sharing all those titles and Unreasonable Hospitality is the one that stands out to me the most just because I hear about it all the time. It's next on my list. Actually, like literally it's next on my list. Because it applies to every industry.

And we can kind of, you know, help each other learn and grow and it builds trust amongst your team as well. So thank you for sharing all those titles and Unreasonable Hospitality is the one that stands out to me the most just because I hear about it all the time. It's next on my list. Actually, like literally it's next on my list. Because it applies to every industry.

Again, what I kicked the show off with is that hospitality is something that every client-facing leader should be looking to to learn from. Because it's, in my opinion, really like the essence of customer experience is what we experience when we go to a restaurant or a hotel or... a show somewhere that's really in that luxury space. It can show us and teach us so much.

Again, what I kicked the show off with is that hospitality is something that every client-facing leader should be looking to to learn from. Because it's, in my opinion, really like the essence of customer experience is what we experience when we go to a restaurant or a hotel or... a show somewhere that's really in that luxury space. It can show us and teach us so much.

Again, what I kicked the show off with is that hospitality is something that every client-facing leader should be looking to to learn from. Because it's, in my opinion, really like the essence of customer experience is what we experience when we go to a restaurant or a hotel or... a show somewhere that's really in that luxury space. It can show us and teach us so much.

So thank you for those suggestions. All right. We are in the final moments of this episode and we have our lightning round questions. So first and foremost, I would love to hear about an experience that you've recently had with a brand or a company or a venue that left you impressed. Tell us about that experience and why it was amazing.

So thank you for those suggestions. All right. We are in the final moments of this episode and we have our lightning round questions. So first and foremost, I would love to hear about an experience that you've recently had with a brand or a company or a venue that left you impressed. Tell us about that experience and why it was amazing.

So thank you for those suggestions. All right. We are in the final moments of this episode and we have our lightning round questions. So first and foremost, I would love to hear about an experience that you've recently had with a brand or a company or a venue that left you impressed. Tell us about that experience and why it was amazing.

You were the third person to mention the Conrad on the show. So we're going to have to have someone come on. Maybe you can help us find that person mentioned often as an example, as a response to this question. All right. My last question for you, Shannon, is what is one piece of advice that every customer experience leader should hear?

You were the third person to mention the Conrad on the show. So we're going to have to have someone come on. Maybe you can help us find that person mentioned often as an example, as a response to this question. All right. My last question for you, Shannon, is what is one piece of advice that every customer experience leader should hear?