Lauren Wood

You were the third person to mention the Conrad on the show. So we're going to have to have someone come on. Maybe you can help us find that person mentioned often as an example, as a response to this question. All right. My last question for you, Shannon, is what is one piece of advice that every customer experience leader should hear?

So such wise words. Thank you so much, Shannon. It has been so wonderful to have you on the show. And I hopefully will get to come and visit you in Vegas sometime. I've never been.

So such wise words. Thank you so much, Shannon. It has been so wonderful to have you on the show. And I hopefully will get to come and visit you in Vegas sometime. I've never been.

So such wise words. Thank you so much, Shannon. It has been so wonderful to have you on the show. And I hopefully will get to come and visit you in Vegas sometime. I've never been.

There's nothing worse than hearing someone say, we can't help you with that. And having a team activated around working together to get the person to the result that they need so that we don't have to say no to them is just such an important factor. Hello, everyone, and welcome back to Experts of Experience. I'm your host, Lauren Wood.

There's nothing worse than hearing someone say, we can't help you with that. And having a team activated around working together to get the person to the result that they need so that we don't have to say no to them is just such an important factor. Hello, everyone, and welcome back to Experts of Experience. I'm your host, Lauren Wood.

There's nothing worse than hearing someone say, we can't help you with that. And having a team activated around working together to get the person to the result that they need so that we don't have to say no to them is just such an important factor. Hello, everyone, and welcome back to Experts of Experience. I'm your host, Lauren Wood.

Today, I am joined by Alyssa Scully, the Assistant Vice President of Operations at Northwell Health, to chat about New York's largest health care provider and how they are setting new standards for patient success through data-driven metrics, personalized care programs, and prioritizing the physician experience. They have a vast, vast network of hospitals and outpatient facilities.

Today, I am joined by Alyssa Scully, the Assistant Vice President of Operations at Northwell Health, to chat about New York's largest health care provider and how they are setting new standards for patient success through data-driven metrics, personalized care programs, and prioritizing the physician experience. They have a vast, vast network of hospitals and outpatient facilities.

Today, I am joined by Alyssa Scully, the Assistant Vice President of Operations at Northwell Health, to chat about New York's largest health care provider and how they are setting new standards for patient success through data-driven metrics, personalized care programs, and prioritizing the physician experience. They have a vast, vast network of hospitals and outpatient facilities.

And so we're going to really understand how Northwell Health is working to create the best possible experience for both their physicians and their patients. Alessa, wonderful to have you on the show.

And so we're going to really understand how Northwell Health is working to create the best possible experience for both their physicians and their patients. Alessa, wonderful to have you on the show.

And so we're going to really understand how Northwell Health is working to create the best possible experience for both their physicians and their patients. Alessa, wonderful to have you on the show.

So something I always think about with hospitals, and I'm so glad that we have you on the show because this question, anytime I walk into a medical setting, I always wonder, how do you approach balancing the patient experience with the operational complexity of running a hospital?

So something I always think about with hospitals, and I'm so glad that we have you on the show because this question, anytime I walk into a medical setting, I always wonder, how do you approach balancing the patient experience with the operational complexity of running a hospital?

So something I always think about with hospitals, and I'm so glad that we have you on the show because this question, anytime I walk into a medical setting, I always wonder, how do you approach balancing the patient experience with the operational complexity of running a hospital?

I'd love to dive into that because I know the physician experience can be really challenging. I mean, if we think about what these doctors are facing day in and day out in some of the most high stress and difficult situations that I think anyone can be in. How do you go about really supporting and empowering those physicians to provide that great experience while they're handling everything else?

I'd love to dive into that because I know the physician experience can be really challenging. I mean, if we think about what these doctors are facing day in and day out in some of the most high stress and difficult situations that I think anyone can be in. How do you go about really supporting and empowering those physicians to provide that great experience while they're handling everything else?

I'd love to dive into that because I know the physician experience can be really challenging. I mean, if we think about what these doctors are facing day in and day out in some of the most high stress and difficult situations that I think anyone can be in. How do you go about really supporting and empowering those physicians to provide that great experience while they're handling everything else?

Yes. Really?