Lauren Wood

How can we enable that human within our company to provide a great service easily, efficiently, so that they can spend more attention on the customer that they're speaking to rather than going into multiple tools or systems to find the right information and propose the right thing.

Like it really is, the AI agent is really acting as an advocate or as an assistant for the human employees to make sure that they're able to do their job better, faster, easier, all that great stuff.

Like it really is, the AI agent is really acting as an advocate or as an assistant for the human employees to make sure that they're able to do their job better, faster, easier, all that great stuff.

Like it really is, the AI agent is really acting as an advocate or as an assistant for the human employees to make sure that they're able to do their job better, faster, easier, all that great stuff.

Completely. I had an experience the other day where I called my health care insurance company and I've called them many times in the past. And it's usually this thing I put off forever because it's painful. Like it's waiting on hold to wait on hold to wait on hold to get handed to someone else to wait on hold again. And it's just like I just it's hours of my day and I hate it.

Completely. I had an experience the other day where I called my health care insurance company and I've called them many times in the past. And it's usually this thing I put off forever because it's painful. Like it's waiting on hold to wait on hold to wait on hold to get handed to someone else to wait on hold again. And it's just like I just it's hours of my day and I hate it.

Completely. I had an experience the other day where I called my health care insurance company and I've called them many times in the past. And it's usually this thing I put off forever because it's painful. Like it's waiting on hold to wait on hold to wait on hold to get handed to someone else to wait on hold again. And it's just like I just it's hours of my day and I hate it.

And I called them and it was an AI agent that answered the phone, asked me a bunch of questions. I had a conversation with this AI agent. She handed me to a human and immediately a human picks up. answers my questions, says like, he knew everything. I actually need to see if they're a Salesforce customer. Cause it was like, it was amazing.

And I called them and it was an AI agent that answered the phone, asked me a bunch of questions. I had a conversation with this AI agent. She handed me to a human and immediately a human picks up. answers my questions, says like, he knew everything. I actually need to see if they're a Salesforce customer. Cause it was like, it was amazing.

And I called them and it was an AI agent that answered the phone, asked me a bunch of questions. I had a conversation with this AI agent. She handed me to a human and immediately a human picks up. answers my questions, says like, he knew everything. I actually need to see if they're a Salesforce customer. Cause it was like, it was amazing.

I was like, I actually want to call my insurance company because I, this was so easy. It was so seamless. And I just, I value that company more now rather than them being a pain for me. It was actually a, wow, they are amazing. acting in my best interest. They are considering my time and they're giving me the attention that I need, doing the exact thing for me that I'm asking them for.

I was like, I actually want to call my insurance company because I, this was so easy. It was so seamless. And I just, I value that company more now rather than them being a pain for me. It was actually a, wow, they are amazing. acting in my best interest. They are considering my time and they're giving me the attention that I need, doing the exact thing for me that I'm asking them for.

I was like, I actually want to call my insurance company because I, this was so easy. It was so seamless. And I just, I value that company more now rather than them being a pain for me. It was actually a, wow, they are amazing. acting in my best interest. They are considering my time and they're giving me the attention that I need, doing the exact thing for me that I'm asking them for.

And I can walk away with a smile on my face. And I think that that's the big difference when we talk about like a great customer experience versus a lacking customer experience is how quickly are we able to give the customer an answer? How easily are we able to guide them to get the help or the support that they need?

And I can walk away with a smile on my face. And I think that that's the big difference when we talk about like a great customer experience versus a lacking customer experience is how quickly are we able to give the customer an answer? How easily are we able to guide them to get the help or the support that they need?

And I can walk away with a smile on my face. And I think that that's the big difference when we talk about like a great customer experience versus a lacking customer experience is how quickly are we able to give the customer an answer? How easily are we able to guide them to get the help or the support that they need?

And it's, I think it's just one of the biggest pain points in the customer experience space is really the lacking technology that we've had. And like you said, losing all of your employees every year because probably there's pain for them in doing their job. We can solve that with this new technology. And it's just, the future is so bright. I'm so excited.

And it's, I think it's just one of the biggest pain points in the customer experience space is really the lacking technology that we've had. And like you said, losing all of your employees every year because probably there's pain for them in doing their job. We can solve that with this new technology. And it's just, the future is so bright. I'm so excited.

And it's, I think it's just one of the biggest pain points in the customer experience space is really the lacking technology that we've had. And like you said, losing all of your employees every year because probably there's pain for them in doing their job. We can solve that with this new technology. And it's just, the future is so bright. I'm so excited.

So I want to talk a little bit about some examples of customers that you have or just like ways that this technology has been used and what kinds of tasks. We talked about a couple of them, but I'm just curious to know a bit more of the breadth of the different types of things that these AI agents can do to help us.