Lauren Wood

So I want to talk about AgentForce today quite a bit, but could you just tell everyone, for those who maybe aren't familiar with what AgentForce is, can you give everyone a bit of a download on what Salesforce has brought to the world?

So I want to talk about AgentForce today quite a bit, but could you just tell everyone, for those who maybe aren't familiar with what AgentForce is, can you give everyone a bit of a download on what Salesforce has brought to the world?

So I want to talk about AgentForce today quite a bit, but could you just tell everyone, for those who maybe aren't familiar with what AgentForce is, can you give everyone a bit of a download on what Salesforce has brought to the world?

I think everyone listening has probably had an experience with a chatbot where you're asking a question and it's misinterpreting you and then you ask it again and it misinterprets you again. And then you're just like, human, human, send me to a human, right?

I think everyone listening has probably had an experience with a chatbot where you're asking a question and it's misinterpreting you and then you ask it again and it misinterprets you again. And then you're just like, human, human, send me to a human, right?

I think everyone listening has probably had an experience with a chatbot where you're asking a question and it's misinterpreting you and then you ask it again and it misinterprets you again. And then you're just like, human, human, send me to a human, right?

And it is so painful. And so that is why I really think that, you know, it is amazing for anyone in the customer experience space to know that it is possible for us to transcend that customer pain using AI to help us create experiences that feel human to human, but also... And I want to talk about that human to human connection because there's a lot of pros and cons here.

And it is so painful. And so that is why I really think that, you know, it is amazing for anyone in the customer experience space to know that it is possible for us to transcend that customer pain using AI to help us create experiences that feel human to human, but also... And I want to talk about that human to human connection because there's a lot of pros and cons here.

And it is so painful. And so that is why I really think that, you know, it is amazing for anyone in the customer experience space to know that it is possible for us to transcend that customer pain using AI to help us create experiences that feel human to human, but also... And I want to talk about that human to human connection because there's a lot of pros and cons here.

In some cases, it's there are not enough people on the team to answer the phone immediately. An AI agent will always answer the phone immediately. but then sometimes the AI agent can't handle everything that a human can and we need to do the handoff.

In some cases, it's there are not enough people on the team to answer the phone immediately. An AI agent will always answer the phone immediately. but then sometimes the AI agent can't handle everything that a human can and we need to do the handoff.

In some cases, it's there are not enough people on the team to answer the phone immediately. An AI agent will always answer the phone immediately. but then sometimes the AI agent can't handle everything that a human can and we need to do the handoff.

And so tell me a little bit about the role that humans play when it comes to an AI agent and how we really create that relationship that provides an exceptional service.

And so tell me a little bit about the role that humans play when it comes to an AI agent and how we really create that relationship that provides an exceptional service.

And so tell me a little bit about the role that humans play when it comes to an AI agent and how we really create that relationship that provides an exceptional service.

Mm-hmm. I think you mentioned a really great point that the AI agent is not only for the customer, but also for the employee. And we talk a lot on this show about the importance of the employee experience and if we can make it easier for if the customer does need to speak to a human.

Mm-hmm. I think you mentioned a really great point that the AI agent is not only for the customer, but also for the employee. And we talk a lot on this show about the importance of the employee experience and if we can make it easier for if the customer does need to speak to a human.

Mm-hmm. I think you mentioned a really great point that the AI agent is not only for the customer, but also for the employee. And we talk a lot on this show about the importance of the employee experience and if we can make it easier for if the customer does need to speak to a human.

How can we enable that human within our company to provide a great service easily, efficiently, so that they can spend more attention on the customer that they're speaking to rather than going into multiple tools or systems to find the right information and propose the right thing.

How can we enable that human within our company to provide a great service easily, efficiently, so that they can spend more attention on the customer that they're speaking to rather than going into multiple tools or systems to find the right information and propose the right thing.