Lauren Wood

I attended Dreamforce this year, and I have to say it is wild what Salesforce is bringing to the table when it comes to customer service and AI. The innovation is absolutely out of this world, and we're going to dive into all of that today.

I attended Dreamforce this year, and I have to say it is wild what Salesforce is bringing to the table when it comes to customer service and AI. The innovation is absolutely out of this world, and we're going to dive into all of that today.

But before I do, I think it's important to quickly highlight exactly who it is we're speaking to, because Kishan has spent his career innovating at some of the world's largest tech companies. Previous to Salesforce, he was at Microsoft, HP, and SAP, just to name a few. So we are truly speaking to an expert today on Experts of Experience, and let's dive into it. Kishan, how are you?

But before I do, I think it's important to quickly highlight exactly who it is we're speaking to, because Kishan has spent his career innovating at some of the world's largest tech companies. Previous to Salesforce, he was at Microsoft, HP, and SAP, just to name a few. So we are truly speaking to an expert today on Experts of Experience, and let's dive into it. Kishan, how are you?

But before I do, I think it's important to quickly highlight exactly who it is we're speaking to, because Kishan has spent his career innovating at some of the world's largest tech companies. Previous to Salesforce, he was at Microsoft, HP, and SAP, just to name a few. So we are truly speaking to an expert today on Experts of Experience, and let's dive into it. Kishan, how are you?

Awesome. So I'm so excited to dive into this because when it comes to AI, everyone's favorite topic these days, customer service is really one of the best use cases for this new technology. And Salesforce is really at the forefront of creating what I would think of as our AI future when it comes to customer service. So from your viewpoint, what

Awesome. So I'm so excited to dive into this because when it comes to AI, everyone's favorite topic these days, customer service is really one of the best use cases for this new technology. And Salesforce is really at the forefront of creating what I would think of as our AI future when it comes to customer service. So from your viewpoint, what

Awesome. So I'm so excited to dive into this because when it comes to AI, everyone's favorite topic these days, customer service is really one of the best use cases for this new technology. And Salesforce is really at the forefront of creating what I would think of as our AI future when it comes to customer service. So from your viewpoint, what

What does customer service look like as we look forward in time? And how is AI impacting that?

What does customer service look like as we look forward in time? And how is AI impacting that?

What does customer service look like as we look forward in time? And how is AI impacting that?

So it's not only reducing the costs, because we always look at customer service as a cost center. So reducing that time and effort, but also providing proactive service that actually creates a better experience overall.

So it's not only reducing the costs, because we always look at customer service as a cost center. So reducing that time and effort, but also providing proactive service that actually creates a better experience overall.

So it's not only reducing the costs, because we always look at customer service as a cost center. So reducing that time and effort, but also providing proactive service that actually creates a better experience overall.

Yeah. And just easier for the customer. I think this was the thing that stood out to me so much when I was at Dreamforce and seeing the agent force demos was that you can pick up the phone and you can call the a company and you get someone, an AI agent answering the phone immediately, you don't have to say press one, press five, press no, no, no, no, no, to get all the way through.

Yeah. And just easier for the customer. I think this was the thing that stood out to me so much when I was at Dreamforce and seeing the agent force demos was that you can pick up the phone and you can call the a company and you get someone, an AI agent answering the phone immediately, you don't have to say press one, press five, press no, no, no, no, no, to get all the way through.

Yeah. And just easier for the customer. I think this was the thing that stood out to me so much when I was at Dreamforce and seeing the agent force demos was that you can pick up the phone and you can call the a company and you get someone, an AI agent answering the phone immediately, you don't have to say press one, press five, press no, no, no, no, no, to get all the way through.

You're just speaking to someone normally in natural language and getting your problem solved quickly and efficiently. And I was, honestly, I thought that this type of voice AI customer service was something that was like, I don't know, three, five years down the road, but It's here. It's here right now. And it's really amazing. It's really amazing.

You're just speaking to someone normally in natural language and getting your problem solved quickly and efficiently. And I was, honestly, I thought that this type of voice AI customer service was something that was like, I don't know, three, five years down the road, but It's here. It's here right now. And it's really amazing. It's really amazing.

You're just speaking to someone normally in natural language and getting your problem solved quickly and efficiently. And I was, honestly, I thought that this type of voice AI customer service was something that was like, I don't know, three, five years down the road, but It's here. It's here right now. And it's really amazing. It's really amazing.