Lauren Wood

About these topics. But I have two last questions for you. The first is we ask all of our guests these questions. The first question I have for you is I'd love to hear about a recent experience that you had with a brand, a company, an organization that left you impressed. What was that experience?

I've seen it in America as well.

I've seen it in America as well.

I've seen it in America as well.

I really appreciate that example because I've been in that experience myself many times on very different airlines. And I really... If the... airline employees had fought back, if they had shown up without respect for the company that they're working for and respect for the customer, we all know where that would have gone. It would not be pretty. It would have made a lot more pain.

I really appreciate that example because I've been in that experience myself many times on very different airlines. And I really... If the... airline employees had fought back, if they had shown up without respect for the company that they're working for and respect for the customer, we all know where that would have gone. It would not be pretty. It would have made a lot more pain.

I really appreciate that example because I've been in that experience myself many times on very different airlines. And I really... If the... airline employees had fought back, if they had shown up without respect for the company that they're working for and respect for the customer, we all know where that would have gone. It would not be pretty. It would have made a lot more pain.

It would have honestly been a lot more expensive for the company. And I also really appreciate the point of empowerment and It is so important for us to empower employees to be able to solve these problems and to help mitigate all of the issues that we are facing or that the people on our teams will face.

It would have honestly been a lot more expensive for the company. And I also really appreciate the point of empowerment and It is so important for us to empower employees to be able to solve these problems and to help mitigate all of the issues that we are facing or that the people on our teams will face.

It would have honestly been a lot more expensive for the company. And I also really appreciate the point of empowerment and It is so important for us to empower employees to be able to solve these problems and to help mitigate all of the issues that we are facing or that the people on our teams will face.

And so I appreciate that example because it really highlights where it is important for leaders to focus on their employee experience. So as promised, I have one more question and then we'll be done. What is one piece of advice that every customer experience leader should hear?

And so I appreciate that example because it really highlights where it is important for leaders to focus on their employee experience. So as promised, I have one more question and then we'll be done. What is one piece of advice that every customer experience leader should hear?

And so I appreciate that example because it really highlights where it is important for leaders to focus on their employee experience. So as promised, I have one more question and then we'll be done. What is one piece of advice that every customer experience leader should hear?

Customer experience or experience in general is a must have, but it's the leader's job to communicate why that is. And value is really the connecting point there. So thank you so much, CJ, for coming on the show. It's been such a wonderful conversation. I'm so excited about everything that we've talked about and I hope you have a wonderful day.

Customer experience or experience in general is a must have, but it's the leader's job to communicate why that is. And value is really the connecting point there. So thank you so much, CJ, for coming on the show. It's been such a wonderful conversation. I'm so excited about everything that we've talked about and I hope you have a wonderful day.

Customer experience or experience in general is a must have, but it's the leader's job to communicate why that is. And value is really the connecting point there. So thank you so much, CJ, for coming on the show. It's been such a wonderful conversation. I'm so excited about everything that we've talked about and I hope you have a wonderful day.

Hello, everyone, and welcome to Experts of Experience. I'm your host, Lauren Wood. Today, I'm thrilled to have Kishan Shaitan, the Executive Vice President and General Manager of Salesforce Service Cloud, to discuss how Salesforce is transforming customer service with AI.

Hello, everyone, and welcome to Experts of Experience. I'm your host, Lauren Wood. Today, I'm thrilled to have Kishan Shaitan, the Executive Vice President and General Manager of Salesforce Service Cloud, to discuss how Salesforce is transforming customer service with AI.

Hello, everyone, and welcome to Experts of Experience. I'm your host, Lauren Wood. Today, I'm thrilled to have Kishan Shaitan, the Executive Vice President and General Manager of Salesforce Service Cloud, to discuss how Salesforce is transforming customer service with AI.

I attended Dreamforce this year, and I have to say it is wild what Salesforce is bringing to the table when it comes to customer service and AI. The innovation is absolutely out of this world, and we're going to dive into all of that today.