Lauren Wood

I want to spend a little bit of time here talking about the future and just your opinions. You've been in this space for a long time. You've helped to build some of the greatest tech companies in the world. And I'm curious to know what you think as we look towards 2025, what emerging trends or technological shifts can we expect?

Great. On the flip side, I know you're an optimist. I am too. But is there anything that we need to watch out for?

Great. On the flip side, I know you're an optimist. I am too. But is there anything that we need to watch out for?

Great. On the flip side, I know you're an optimist. I am too. But is there anything that we need to watch out for?

I think that employee training piece is something, I know a lot of people are worried. They're worried about their jobs in the face of AI because AI can do things that they're doing currently. And it kind of goes back to the values piece as well that you mentioned. for companies to think about what is the experience that we want to provide to our customer?

I think that employee training piece is something, I know a lot of people are worried. They're worried about their jobs in the face of AI because AI can do things that they're doing currently. And it kind of goes back to the values piece as well that you mentioned. for companies to think about what is the experience that we want to provide to our customer?

I think that employee training piece is something, I know a lot of people are worried. They're worried about their jobs in the face of AI because AI can do things that they're doing currently. And it kind of goes back to the values piece as well that you mentioned. for companies to think about what is the experience that we want to provide to our customer?

What I find often is that what companies want to be providing is not what they're providing. And I think if we stay focused on creating the experience that we really envision for our customers and we allow our employees to grow into providing that with the help of AI, everyone is going to be happier.

What I find often is that what companies want to be providing is not what they're providing. And I think if we stay focused on creating the experience that we really envision for our customers and we allow our employees to grow into providing that with the help of AI, everyone is going to be happier.

What I find often is that what companies want to be providing is not what they're providing. And I think if we stay focused on creating the experience that we really envision for our customers and we allow our employees to grow into providing that with the help of AI, everyone is going to be happier.

So this is again, my, my optimist view, but I really see there's such, there's a open green pasture for great customer experiences that so many companies have not been able to step into. And we can now do that. And so it's not about having less people working for us per se. It's about having more people doing the right things that create the right experience that really

So this is again, my, my optimist view, but I really see there's such, there's a open green pasture for great customer experiences that so many companies have not been able to step into. And we can now do that. And so it's not about having less people working for us per se. It's about having more people doing the right things that create the right experience that really

So this is again, my, my optimist view, but I really see there's such, there's a open green pasture for great customer experiences that so many companies have not been able to step into. And we can now do that. And so it's not about having less people working for us per se. It's about having more people doing the right things that create the right experience that really

increases our relationship and the value that we can provide our customers, which just makes everything better, in my opinion.

increases our relationship and the value that we can provide our customers, which just makes everything better, in my opinion.

increases our relationship and the value that we can provide our customers, which just makes everything better, in my opinion.

A hundred percent, a hundred percent. Well, I have two last questions for you. These are questions that we ask all of our guests. The first is, I'd love to hear about a recent experience that you had with a brand that left you impressed. What was that experience?

A hundred percent, a hundred percent. Well, I have two last questions for you. These are questions that we ask all of our guests. The first is, I'd love to hear about a recent experience that you had with a brand that left you impressed. What was that experience?

A hundred percent, a hundred percent. Well, I have two last questions for you. These are questions that we ask all of our guests. The first is, I'd love to hear about a recent experience that you had with a brand that left you impressed. What was that experience?

Mm-hmm. On the DMV thing, them caring about your time goes so far. Feeling like a company cares about the amount of time that you have to spend. And I think the reason why people get frustrated with the DMV or the IRS or whatever is because of the time that it takes. And we're like, why do I have to give so much time in order to do this thing that you're making me do?