Lauren Wood

Mm-hmm. On the DMV thing, them caring about your time goes so far. Feeling like a company cares about the amount of time that you have to spend. And I think the reason why people get frustrated with the DMV or the IRS or whatever is because of the time that it takes. And we're like, why do I have to give so much time in order to do this thing that you're making me do?

Mm-hmm. On the DMV thing, them caring about your time goes so far. Feeling like a company cares about the amount of time that you have to spend. And I think the reason why people get frustrated with the DMV or the IRS or whatever is because of the time that it takes. And we're like, why do I have to give so much time in order to do this thing that you're making me do?

So if it becomes easier, and I think every company can learn from this, that if we help our customers to be efficient, we are also efficient at the same time. But if we help our customers be more efficient, they will love us for it.

So if it becomes easier, and I think every company can learn from this, that if we help our customers to be efficient, we are also efficient at the same time. But if we help our customers be more efficient, they will love us for it.

So if it becomes easier, and I think every company can learn from this, that if we help our customers to be efficient, we are also efficient at the same time. But if we help our customers be more efficient, they will love us for it.

And it's one of those things that's just, it's easier said than done, but I think it's just a really great area to focus on is how can we think about the effort our customers have to put in to do the thing that we need them to do.

And it's one of those things that's just, it's easier said than done, but I think it's just a really great area to focus on is how can we think about the effort our customers have to put in to do the thing that we need them to do.

And it's one of those things that's just, it's easier said than done, but I think it's just a really great area to focus on is how can we think about the effort our customers have to put in to do the thing that we need them to do.

Nailed it. Yeah. Last question for you. What is one piece of advice that you think every customer experience leader should hear?

Nailed it. Yeah. Last question for you. What is one piece of advice that you think every customer experience leader should hear?

Nailed it. Yeah. Last question for you. What is one piece of advice that you think every customer experience leader should hear?

Mm-hmm. be where they are. This is such a key thing. And different customers have different preferences too. Exactly.

Mm-hmm. be where they are. This is such a key thing. And different customers have different preferences too. Exactly.

Mm-hmm. be where they are. This is such a key thing. And different customers have different preferences too. Exactly.

Well, Kishan, it's been amazing having you on the show. Thank you for coming on and sharing all of your knowledge with us. The future is very clearly bright for the world of customer experience. And thanks so much for helping us to make it happen.

Well, Kishan, it's been amazing having you on the show. Thank you for coming on and sharing all of your knowledge with us. The future is very clearly bright for the world of customer experience. And thanks so much for helping us to make it happen.

Well, Kishan, it's been amazing having you on the show. Thank you for coming on and sharing all of your knowledge with us. The future is very clearly bright for the world of customer experience. And thanks so much for helping us to make it happen.

Awesome. Well, I hope you have a wonderful day and we'll talk to you soon.

Awesome. Well, I hope you have a wonderful day and we'll talk to you soon.

Awesome. Well, I hope you have a wonderful day and we'll talk to you soon.