Lee Boyce

So there's been quite a lot of interest around that.

And actually, Helen's just written about this, so I'll pass the baton over to her.

But some of the banks, even some of the big banks, have struggled under the weight of cash ISA transfer pressure.

So HSBC...

At the start, towards the end of the last tax year and the start of this new tax year had a really attractive one year fixed rate cash ISA.

It's actually been quite swamped, a big organisation like HSBC and people, readers have got in touch with us to report missing money, which is a story that Helen's written this week.

Missing money, Helen?

I think it's one of those things where, you know, there's a framework in place where ISA transfer should happen within 15 days.

And if it doesn't happen and your money's in limbo somewhere, it's quite a scary experience.

And I actually recommended someone who, a friend who's an HSBC customer, I knew was looking for a new home for their ISA.

And I said, wow, they've got this quite good deal, this HSBC ISA.

So I helped try and sort it out.

The bank that they were transferring or wanting to transfer the money from to HSBC wasn't on the HSBC list of providers.

Pretty mainstream provider, very technologically kind of new age app type bank.

And HSBC requested that the transfer would have to be done via post.

And at that point in 2026, I think you just go, nah, let's forget about that.

I'm not going to rate chase half a percent if I've got to do it via post.

And I think, you know, it's one of those classic things where stuff like that should be just so easy now.

It's so easy to instantly make chat payments and, you know, perform all sorts of financial wizardry with our phone apps and, you know, in branch or whatever.

Post, really?