Leo Bassam

So how, I mean, how do you do this at scale?

Um, what do you mean by every customer?

We don't actually do it.

We don't sort of go through them one by one.

We just go through the, the, um, the majority of them.

Yeah, so I guess my point is 5% of them are turning per month.

And you're saying the reason that's happening is 5% of them are not getting onboarded properly.

And you're saying the way you tackle onboarding is you post, I guess, a message in a Facebook thread where a lot of your users hang out.

And I mean, I see intercom on your homepage or a messaging app.

It looks like your face is there managing it.

So I mean, if people are always messaging you asking like how to get onboarded, you can't handle that at such a cheap price point.

Well, that may be something I need to look into.

Well, but I don't want you to just take what I'm saying as fact, you might learn something.

I mean, you might know something that I don't.

Right.

So like, I mean, does it scale?

Can you build the onboarding actually into the tool instead of having to rely on support and forums?

Yeah.

So that is something we are working on in the next couple of months.

Okay.