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Lesley Ronaldson

👤 Person
182 total appearances

Appearances Over Time

Podcast Appearances

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

Three days and actually at the end of the three days, like, you know, there was hugs, personal numbers exchanged and we've all agreed I'm going to go back over it. And usually I wouldn't go to the US more than once a quarter, but we got so much out of it. We now want to go to the next level. We now want to go to kind of commitment, action,

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

Three days and actually at the end of the three days, like, you know, there was hugs, personal numbers exchanged and we've all agreed I'm going to go back over it. And usually I wouldn't go to the US more than once a quarter, but we got so much out of it. We now want to go to the next level. We now want to go to kind of commitment, action,

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

results and start to plan for next year usually we have those conversations in October but we want to start them early I mean you know it's a global conversation now as opposed to my region my segment my team they're my first team it was brilliant he's a genius our CRO I'm curious how would you think you'll take your lessons learned from that trip and cascade that into the team is there anything you're thinking that's going to help you

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

results and start to plan for next year usually we have those conversations in October but we want to start them early I mean you know it's a global conversation now as opposed to my region my segment my team they're my first team it was brilliant he's a genius our CRO I'm curious how would you think you'll take your lessons learned from that trip and cascade that into the team is there anything you're thinking that's going to help you

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

There was one thing. So there's these, they're called value cards. You get them on Amazon. So he had 12 decks of those cards and all of us were given the cards and you had to open the value, the deck of values, put them into three piles. Important, middle important, not really important. Then you'd take the ones that were really important and pick the top two and go around the table.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

There was one thing. So there's these, they're called value cards. You get them on Amazon. So he had 12 decks of those cards and all of us were given the cards and you had to open the value, the deck of values, put them into three piles. Important, middle important, not really important. Then you'd take the ones that were really important and pick the top two and go around the table.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

And it was chill. We were eating lunch. It was casual, feet up on desks. It wasn't formal. And then you all had to say why those two values were your top two values. My top two is fairness and commitment. Others were different, but you all had to say why. And I will say there was not one person around that room that didn't talk about their childhood, which was very interesting.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

And it was chill. We were eating lunch. It was casual, feet up on desks. It wasn't formal. And then you all had to say why those two values were your top two values. My top two is fairness and commitment. Others were different, but you all had to say why. And I will say there was not one person around that room that didn't talk about their childhood, which was very interesting.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

Your family of origin is so, so important. And a lot of aha moments for me, that is why you'll have Sometimes sharp elbows in a conversation because you were perhaps brought up in a different home than I was. A single mom. That's why you're so driven. That's why you will win at all costs. It was really good, really deep.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

Your family of origin is so, so important. And a lot of aha moments for me, that is why you'll have Sometimes sharp elbows in a conversation because you were perhaps brought up in a different home than I was. A single mom. That's why you're so driven. That's why you will win at all costs. It was really good, really deep.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

A lot of bonds made and he's created a team that will run through walls for him.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

A lot of bonds made and he's created a team that will run through walls for him.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

I think some personalities have a work. Like there's a work Leslie and a home Leslie. They're very similar, right? I'm really direct. I'm high energy, high excite, no surprises there. But there's definitely people who I would have, when there's a work version of them and I saw a completely different version of them. They're very polished in work and

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

I think some personalities have a work. Like there's a work Leslie and a home Leslie. They're very similar, right? I'm really direct. I'm high energy, high excite, no surprises there. But there's definitely people who I would have, when there's a work version of them and I saw a completely different version of them. They're very polished in work and

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

They're very driven, but actually when you kind of rip it back, one of them was probably the most entertaining person I've ever met in my life. The stories he told, I was like, what kind of life have you lived? But in work, he's so buttoned up. I never saw that side of him. So yeah, it's super important to focus on your first team.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

They're very driven, but actually when you kind of rip it back, one of them was probably the most entertaining person I've ever met in my life. The stories he told, I was like, what kind of life have you lived? But in work, he's so buttoned up. I never saw that side of him. So yeah, it's super important to focus on your first team.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

Yeah, one of our engineers here just opened up a comedy club and he's a stand-up comedian and I was like, what? But you're so quiet. Everybody has lives outside of work. Never, ever, ever judge a book by its cover. Ever.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

Yeah, one of our engineers here just opened up a comedy club and he's a stand-up comedian and I was like, what? But you're so quiet. Everybody has lives outside of work. Never, ever, ever judge a book by its cover. Ever.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

I'll give you the whistle stop tour. So I've just come into my 101st quarter in sales. So just over 25 years. I started my career in the late 90s in Dell. Bottom of the rung, bottom of the ladder, BDOR, SDR. And I have to say I was absolutely hooked. Dell was a massive multinational in Ireland in those days. And we had one of the manufacturing plants in Limerick.

The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

I'll give you the whistle stop tour. So I've just come into my 101st quarter in sales. So just over 25 years. I started my career in the late 90s in Dell. Bottom of the rung, bottom of the ladder, BDOR, SDR. And I have to say I was absolutely hooked. Dell was a massive multinational in Ireland in those days. And we had one of the manufacturing plants in Limerick.