Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First
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Hello and welcome to the Growth Workshop Podcast with your hosts, me, Matt Best and Jonny Adams. In this podcast, we'll be sharing insights from our combined 30 plus years experience and hearing from other industry leaders to get their thoughts and perspectives on what growth looks like in modern business. We'll cover all aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. This podcast is aimed at leaders from exec all the way down to line managers. Hello and welcome to the Growth Workshop podcast with myself, Matt Best, and my co-host, Johnny Adams. Today, we're joined by the fantastic Leslie Ronaldson, a friend of our business now for a number of years and a familiar face to a few of us here. So we're thrilled to have you on with us today, Leslie. So thank you so much for joining.
Thank you for having me. I'm very excited to do this podcast.
Brilliant. Brilliant. And as you'll know from and as the rest of our audience will know, as is customary, we ask a question about what's been interesting, what's been going on in your week. So, Johnny, I'm going to come to you first. And nice to see you as always. But what's been going on in your world over the last seven to 10 days?
Matt, lovely to see you. Leslie, it's fantastic to have you on today. Thank you so much for joining us. What's been going on? Two things. I've been on a nice vacation holiday over a number of days, which has been fantastic. I went away with my wife. It was our last trip before having a baby. So it was sort of one of those where we were really sort of planning the most important things of our life. But I still managed, Matt, and you're going to roll your eyes and Leslie, sure, you might do too. But I still managed to actually come back for a day of work during that trip. And I think that sort of puts things into perspective that It's all about balancing life and work at the moment here at SBR as we're looking to grow and scale into one of the biggest and best sales consultancies in the world. I think there's those sort of things that you need to do. But equally, I managed to have some fantastic time over in Spain, ate loads, drank every single day, which was a bit unfortunate because my wife obviously couldn't drink much.
But we had a wonderful time whilst balancing work and a lovely break together. So yeah, that's what's been going on in my life.
Congratulations. And also, I love that I think work-life balance is gone now. We call it work-life harmony here.
What do you mean by that in your context, Lesley? Thanks for the congratulations.
It's not a balance anymore. I mean, sometimes it's just it is what it is. There's days where I leave at three o'clock to go to maybe a school show. And there's days where I maybe have to work till nine or ten at night and I make it work. It's the nine to five is out.
So interesting. Someone was bleating on LinkedIn, no offence to those that do that, but they were talking about a four-day week and how powerful it is. And my point was, well, you can do a four- or five-day week, but actually it's the flexy part. I think what you call harmony, I absolutely advocate that work-life harmony piece.
So, yeah. Yeah, harmony, nice. And, Johnny, there's nothing that a pregnant woman, in my experience, the thing about my wife that likes least is watching the other half sup a nice cold beer in the sunshine at about 12 o'clock on holiday. So, yeah.
My wife's Irish, as you know, Matt, and Leslie, you'd probably know this being Irish. Her point is, if I can't do it, then at least one of us has to do it. So she's all for me drinking beers.
Yeah, one of us should have a good time.
One of us should have a good time. Fantastic. Similarly, reconnecting with family, right? I think that's been something that for me over the weekend, I've been fortunate to have my parents come and visit, which is always nice. And it's good for the kids to get some time with their grandparents as well. So I've just had a really, yeah, really nice time kind of connecting.
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