Lesley Ronaldson

It's not about me. It's not about the sale. It's not about the commission. It's about solving a need or solving a problem. So that was the LinkedIn journey. Then I was approached by a smaller startup, a language translation company. Then Asana, which was project management. I am really organized person. Sometimes it can be crippling.

It's not about me. It's not about the sale. It's not about the commission. It's about solving a need or solving a problem. So that was the LinkedIn journey. Then I was approached by a smaller startup, a language translation company. Then Asana, which was project management. I am really organized person. Sometimes it can be crippling.

Sometimes your greatest strength over index can become your greatest weakness. And I am super organized. And Asana was like, I'd come home. It was the mothership

Sometimes your greatest strength over index can become your greatest weakness. And I am super organized. And Asana was like, I'd come home. It was the mothership

I use it today actually all of Gong and Mia is run off Asana so shout out to my Asana crew and then I had always known of Gong it had been on my radar since 2017 because they were the new kids on the block they were incredible on social media as I worked in LinkedIn and their profiles were brilliant their marketing was funny spicy direct hit you between the eyes some amazing videos so when they approached me I was so happy in Asana it was a bit of a

I use it today actually all of Gong and Mia is run off Asana so shout out to my Asana crew and then I had always known of Gong it had been on my radar since 2017 because they were the new kids on the block they were incredible on social media as I worked in LinkedIn and their profiles were brilliant their marketing was funny spicy direct hit you between the eyes some amazing videos so when they approached me I was so happy in Asana it was a bit of a

Will I, won't I? And I said, yeah, this is absolutely the world for me. And I will tell you now, I'm never leaving.

Will I, won't I? And I said, yeah, this is absolutely the world for me. And I will tell you now, I'm never leaving.

I think as my husband usually says to me, explain it to me like I'm a five-year-old. I think it is what your customers' needs are and their demands are at the focal point of all your decisions. Whether it's delivering a product, a service or an experience, your whole team has to be thinking customer first and customer first mentality. It's bandied around a lot.

I think as my husband usually says to me, explain it to me like I'm a five-year-old. I think it is what your customers' needs are and their demands are at the focal point of all your decisions. Whether it's delivering a product, a service or an experience, your whole team has to be thinking customer first and customer first mentality. It's bandied around a lot.

It's a lot of, you know, principles in companies. Our principle is here, create raving fans. So I want our customers to buy, but we want our customers to be obsessed with the product. And often at events, we're very careful where we sit people. We do prospect, customer, prospect, customer, prospect, customer, like a seating plan. And we will match up vertical. and we'll match our persona.

It's a lot of, you know, principles in companies. Our principle is here, create raving fans. So I want our customers to buy, but we want our customers to be obsessed with the product. And often at events, we're very careful where we sit people. We do prospect, customer, prospect, customer, prospect, customer, like a seating plan. And we will match up vertical. and we'll match our persona.

Often sit back and watch a VP of RevOps, who's a customer, tell the VP of RevOps, who's a potential client, why he bought Gong. Because it's not me selling, it's someone else selling for you. So for us, our customer, they're king. Our customers are absolutely king.

Often sit back and watch a VP of RevOps, who's a customer, tell the VP of RevOps, who's a potential client, why he bought Gong. Because it's not me selling, it's someone else selling for you. So for us, our customer, they're king. Our customers are absolutely king.

there's probably a couple of things we do here, probably, you know, four or five, but the first one is a clear vision, right? Clear vision from the top down. As I said, one of our Gong principles is to create raving fans and we have clear measurables for all employees. So retention metrics, et cetera. And our CRO actually has customers as one of our pillars, which many, many companies do.

there's probably a couple of things we do here, probably, you know, four or five, but the first one is a clear vision, right? Clear vision from the top down. As I said, one of our Gong principles is to create raving fans and we have clear measurables for all employees. So retention metrics, et cetera. And our CRO actually has customers as one of our pillars, which many, many companies do.

We touch on this every month globally in a team review. And we ensure that every single person knows why we do what we do. I think as well, if you want to remain customer centric, it has to go across all departments, right? You are all responsible for your customer. It does not end with the order form getting signed.

We touch on this every month globally in a team review. And we ensure that every single person knows why we do what we do. I think as well, if you want to remain customer centric, it has to go across all departments, right? You are all responsible for your customer. It does not end with the order form getting signed.

I think back in my old, old sale days, I would have just closed a deal and moved on to the next. That doesn't happen now. I think when I hand a customer over to the customer success team, I still want to stay close to that. And it's really important. Luckily with Gong, and this isn't a plug,

I think back in my old, old sale days, I would have just closed a deal and moved on to the next. That doesn't happen now. I think when I hand a customer over to the customer success team, I still want to stay close to that. And it's really important. Luckily with Gong, and this isn't a plug,