Liz Picarazzi

I am, Nathan.

Glad to be here.

I am going to be four years old this November 30th.

I started in 2011.

So I started the business because I was a consumer of home services, doing a lot of the handiwork and the home improvements around my house.

And in the situations when I needed to hire an outside contractor to come and help, I

In really all cases, I was either disappointed or underwhelmed and recognized a gap in the marketplace for professionally run handyman services.

In the trades, customer experience is not really a term that's used, but in the world that I was in, that's what I was focused on.

So I really thought, well, what if I marry up my expertise in customer marketing and creating great customer experiences

With the trades that tend to lack in those areas to create a business that New Yorkers really need a service for handyman, handyman, electricians, carpenters and so forth.

So most likely you're going to find us through a Google search or through Yelp, maybe through Angie's list.

You'll come on to our website and we have front and center a quote request form, which is essentially a really nice interactive web form that goes through every room of your house.

And you can create your own honeydew list, which then gets submitted to us.

So with the case of replacing a sink, someone could either submit it through that form, or they could give us a call or send us an email.

We also have web chat enabled.

And then we try to do a virtual estimate, find out what type of sink it is, what type of space it's going into.

If an estimate is needed on site, we'll try to do that, or sometimes we even do that virtually.

And then we estimate how long it's going to take and we send the client a form and a quote.

And that's that's where it all starts.

So we completed 65 jobs.