Logan Altland

Which at the time, I didn't know if that meant I had the job or not, but yeah. So I rode along with Jamie, came back to the shop, and I told Brian, I said, I want to work here. And that's where we've been ever since.

Which at the time, I didn't know if that meant I had the job or not, but yeah. So I rode along with Jamie, came back to the shop, and I told Brian, I said, I want to work here. And that's where we've been ever since.

Don't let Brian hear this. I don't want him has had to get too big, but the amount of belief that he has had in me, even when I didn't have belief in myself, his constant willingness to push me to the next level, to bring me out of my slumps and tell me, Hey, you're being, you're being kind of down on yourself here. You just next call baby. Next call.

Don't let Brian hear this. I don't want him has had to get too big, but the amount of belief that he has had in me, even when I didn't have belief in myself, his constant willingness to push me to the next level, to bring me out of my slumps and tell me, Hey, you're being, you're being kind of down on yourself here. You just next call baby. Next call.

The amount of the amount of availability he's had to take calls in the middle of the day when I am struggling to go out to the truck and role play. I mean, it, Brian is instrumental to anybody's career. And now he's in Arizona and not in Lancaster. So he's a traitor to me.

The amount of the amount of availability he's had to take calls in the middle of the day when I am struggling to go out to the truck and role play. I mean, it, Brian is instrumental to anybody's career. And now he's in Arizona and not in Lancaster. So he's a traitor to me.

Yeah, actually, it happens all the time, and it's so hard because I want to show these people that I can, my ride-alongs, that I can come over these objections, but it just comes so naturally that I don't know what to focus on with them in here.

Yeah, actually, it happens all the time, and it's so hard because I want to show these people that I can, my ride-alongs, that I can come over these objections, but it just comes so naturally that I don't know what to focus on with them in here.

Yeah, Brian, so I really get what you're asking here, and I appreciate why you're asking. Is what you're asking a parts and labor breakdown?

Yeah, Brian, so I really get what you're asking here, and I appreciate why you're asking. Is what you're asking a parts and labor breakdown?

Yeah, so basically, I get what you're saying. You're not paying for parts and labor. You're paying for a certified technician. You're paying for the 24-hour service. You're paying for me to show up in a marked vehicle. You're paying for the background check technician. So at the end of the day, I can't make that a parts and labor quote. Is there something you would like to take out of that quote?

Yeah, so basically, I get what you're saying. You're not paying for parts and labor. You're paying for a certified technician. You're paying for the 24-hour service. You're paying for me to show up in a marked vehicle. You're paying for the background check technician. So at the end of the day, I can't make that a parts and labor quote. Is there something you would like to take out of that quote?

What do you mean, buddy? So yeah, like what I mean by take things out is like copper panel with surge protection. I can take the surge protection out that gets you a little lower on price, or I can give you an aluminum panel, that kind of thing.

What do you mean, buddy? So yeah, like what I mean by take things out is like copper panel with surge protection. I can take the surge protection out that gets you a little lower on price, or I can give you an aluminum panel, that kind of thing.

So the material and the parts and labor breakdown, that's not something we do. The reason is we aim to make 20% on every job. If another company comes in, any more than 20% on that. I would be curious as to where they're making that up. I mean, we make to make 20% on each job. Are you happy with that answer? No.

So the material and the parts and labor breakdown, that's not something we do. The reason is we aim to make 20% on every job. If another company comes in, any more than 20% on that. I would be curious as to where they're making that up. I mean, we make to make 20% on each job. Are you happy with that answer? No.

Yeah, I understand you feel that way, Brian. And that wholeheartedly is not my intention. And that's not what I'm here for. That hurts to hear that. But you want to know what hurts even worse to hear? What hurts even worse to hear is I show up here on Christmas Eve when you have no electricity. And I'm here to try to help you get out of your problem. Your family's panicking.

Yeah, I understand you feel that way, Brian. And that wholeheartedly is not my intention. And that's not what I'm here for. That hurts to hear that. But you want to know what hurts even worse to hear? What hurts even worse to hear is I show up here on Christmas Eve when you have no electricity. And I'm here to try to help you get out of your problem. Your family's panicking.

You got company coming over tomorrow. And I hear you say, why didn't the last technician find this problem when he was here? Or even better yet, that hurts a little worse, is when I come back in a month for your maintenance and I see someone else's sticker on the panel. And I bring it up to you and you say, why never even knew you guys did that?

You got company coming over tomorrow. And I hear you say, why didn't the last technician find this problem when he was here? Or even better yet, that hurts a little worse, is when I come back in a month for your maintenance and I see someone else's sticker on the panel. And I bring it up to you and you say, why never even knew you guys did that?