Lou Wang
๐ค SpeakerAppearances Over Time
Podcast Appearances
I mean, we do serve for everybody.
And that's why I said, like, we have customers from all industries.
But about 60 to 70% of our customer base is going to be in the e-commerce space.
Why is that?
I think this is because we hit product market fit in the e-commerce space.
If you think about businesses that need to have interactions with customers through a chat medium, e-commerce certainly fits that bill.
For e-commerce, customer conversations happen pre-sales and post-sales.
Whereas for a lot of other businesses, potentially chat and support is most of a post-sale nurturing type of relationship.
Yeah, we've seen some growth there, certainly.
Almost double that.
In fact, I forgot the last number that I had given you.
But hearing it now, two years later, we're looking at a lot more of an ARPU and obviously a bigger customer base as well.
And things have gone well for us.
We're doing, I think, just north of, you know, the term that's used often is logos.
We're doing just north of 2,500 logos or something like that.
It's a little complicated in our case because a lot of accounts actually have multiple brands.
We have a plan that allows you to bring multiple brand entities.
So actually the number of logos is higher than that, but the number of paying logos is in that ballpark.
Yeah, exactly.
And so I think we're at, in terms of seats, we're at the 10K range at this point.