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Lou Wang

๐Ÿ‘ค Speaker
218 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

I mean, we do serve for everybody.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

And that's why I said, like, we have customers from all industries.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

But about 60 to 70% of our customer base is going to be in the e-commerce space.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Why is that?

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

I think this is because we hit product market fit in the e-commerce space.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

If you think about businesses that need to have interactions with customers through a chat medium, e-commerce certainly fits that bill.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

For e-commerce, customer conversations happen pre-sales and post-sales.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Whereas for a lot of other businesses, potentially chat and support is most of a post-sale nurturing type of relationship.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Yeah, we've seen some growth there, certainly.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Almost double that.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

In fact, I forgot the last number that I had given you.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

But hearing it now, two years later, we're looking at a lot more of an ARPU and obviously a bigger customer base as well.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

And things have gone well for us.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

We're doing, I think, just north of, you know, the term that's used often is logos.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

We're doing just north of 2,500 logos or something like that.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

It's a little complicated in our case because a lot of accounts actually have multiple brands.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

We have a plan that allows you to bring multiple brand entities.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

So actually the number of logos is higher than that, but the number of paying logos is in that ballpark.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Yeah, exactly.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

And so I think we're at, in terms of seats, we're at the 10K range at this point.