Lyssa McGowan

I think of it as a bit of a jigsaw puzzle in that the business skills and capabilities when I turned up were amazing, right? So, you know, really well-invested national footprint of pet care centers, which had vets and grooming and retail, really strong culture, great category authority, and

I think of it as a bit of a jigsaw puzzle in that the business skills and capabilities when I turned up were amazing, right? So, you know, really well-invested national footprint of pet care centers, which had vets and grooming and retail, really strong culture, great category authority, and

I think of it as a bit of a jigsaw puzzle in that the business skills and capabilities when I turned up were amazing, right? So, you know, really well-invested national footprint of pet care centers, which had vets and grooming and retail, really strong culture, great category authority, and

you know a joint venture vets model which is is really unique and and very powerful and so the sort of core veterinary and retail skills were there and and the job there is learn them so i asked a lot of questions spent a lot of time like working in vets in the distribution center cleaning out fish really understanding from the bottom up how that stuff worked

you know a joint venture vets model which is is really unique and and very powerful and so the sort of core veterinary and retail skills were there and and the job there is learn them so i asked a lot of questions spent a lot of time like working in vets in the distribution center cleaning out fish really understanding from the bottom up how that stuff worked

you know a joint venture vets model which is is really unique and and very powerful and so the sort of core veterinary and retail skills were there and and the job there is learn them so i asked a lot of questions spent a lot of time like working in vets in the distribution center cleaning out fish really understanding from the bottom up how that stuff worked

and preserving that but then wrapping around that the kind of digital technology marketing customer insight skills that the business needed to go forward and bringing in people to do that so you know the jigsaw puzzle the two pieces needed to come together and so the vision that that we set for the business was to become the world's best pet care platform And that is a omni-channel platform.

and preserving that but then wrapping around that the kind of digital technology marketing customer insight skills that the business needed to go forward and bringing in people to do that so you know the jigsaw puzzle the two pieces needed to come together and so the vision that that we set for the business was to become the world's best pet care platform And that is a omni-channel platform.

and preserving that but then wrapping around that the kind of digital technology marketing customer insight skills that the business needed to go forward and bringing in people to do that so you know the jigsaw puzzle the two pieces needed to come together and so the vision that that we set for the business was to become the world's best pet care platform And that is a omni-channel platform.

So you can do, obviously you can walk into one of our pet care centers and that's really powerful. And face-to-face treatment, medical, buying big 15 kilogram bags of dog food. These are things, getting your dog groomed, they're all things you're going to always want to do face-to-face.

So you can do, obviously you can walk into one of our pet care centers and that's really powerful. And face-to-face treatment, medical, buying big 15 kilogram bags of dog food. These are things, getting your dog groomed, they're all things you're going to always want to do face-to-face.

So you can do, obviously you can walk into one of our pet care centers and that's really powerful. And face-to-face treatment, medical, buying big 15 kilogram bags of dog food. These are things, getting your dog groomed, they're all things you're going to always want to do face-to-face.

But wrapping around that, a digital experience, which is not just e-commerce, but advisory, telemedicine, e-pharmacy, virtual, hybrid. So all of that omni-channel and

But wrapping around that, a digital experience, which is not just e-commerce, but advisory, telemedicine, e-pharmacy, virtual, hybrid. So all of that omni-channel and

But wrapping around that, a digital experience, which is not just e-commerce, but advisory, telemedicine, e-pharmacy, virtual, hybrid. So all of that omni-channel and

We've got huge economies of scale there in terms of our distribution, in terms of how far we can amortize a digital platform, because digital platform doesn't really care if I'm doing a post-surgical consult with a vet or a nutrition advisory with a colleague in store. It's just, it's a functionality.

We've got huge economies of scale there in terms of our distribution, in terms of how far we can amortize a digital platform, because digital platform doesn't really care if I'm doing a post-surgical consult with a vet or a nutrition advisory with a colleague in store. It's just, it's a functionality.

We've got huge economies of scale there in terms of our distribution, in terms of how far we can amortize a digital platform, because digital platform doesn't really care if I'm doing a post-surgical consult with a vet or a nutrition advisory with a colleague in store. It's just, it's a functionality.

So there's real economies of scale in that omni-channel experience and being there where the customer wants to be. And then in terms of the integration, so having vets, grooming, retail, all of this, because there's a spectrum of, you know,

So there's real economies of scale in that omni-channel experience and being there where the customer wants to be. And then in terms of the integration, so having vets, grooming, retail, all of this, because there's a spectrum of, you know,