Lyssa McGowan

And we've got really low turnover and really high tenure. And that's part of it. So the people pillar is really important. We also invest in workshops for pets.

And we've got really low turnover and really high tenure. And that's part of it. So the people pillar is really important. We also invest in workshops for pets.

And we've got really low turnover and really high tenure. And that's part of it. So the people pillar is really important. We also invest in workshops for pets.

long-standing relationship with the scouts and we do the half term so kids can come in and learn about handle some guinea pigs and learn about taking care of animals and that's part of our developing the pet care owners of the future then we have our pets pillar and that's about you know welfare standards the work i talked about the foundation that the fundraising the grant making and

long-standing relationship with the scouts and we do the half term so kids can come in and learn about handle some guinea pigs and learn about taking care of animals and that's part of our developing the pet care owners of the future then we have our pets pillar and that's about you know welfare standards the work i talked about the foundation that the fundraising the grant making and

long-standing relationship with the scouts and we do the half term so kids can come in and learn about handle some guinea pigs and learn about taking care of animals and that's part of our developing the pet care owners of the future then we have our pets pillar and that's about you know welfare standards the work i talked about the foundation that the fundraising the grant making and

And just that is in everything we do every day, making sure that we take care of pets. That's what most people in my business get up to do hands on every single day. And we also work with, you know, government and with a bit lobbying to sort of make sure that pets and advocate for them as a big voice in the industry. So that's the pets pillar.

And just that is in everything we do every day, making sure that we take care of pets. That's what most people in my business get up to do hands on every single day. And we also work with, you know, government and with a bit lobbying to sort of make sure that pets and advocate for them as a big voice in the industry. So that's the pets pillar.

And just that is in everything we do every day, making sure that we take care of pets. That's what most people in my business get up to do hands on every single day. And we also work with, you know, government and with a bit lobbying to sort of make sure that pets and advocate for them as a big voice in the industry. So that's the pets pillar.

And then the planet pillar is pretty broad, actually, again. So in the vets, we're working with low flow anesthesia because actually anesthetic gas is quite a big problem for the atmosphere. We've got a...

And then the planet pillar is pretty broad, actually, again. So in the vets, we're working with low flow anesthesia because actually anesthetic gas is quite a big problem for the atmosphere. We've got a...

And then the planet pillar is pretty broad, actually, again. So in the vets, we're working with low flow anesthesia because actually anesthetic gas is quite a big problem for the atmosphere. We've got a...

partnership with a company called meatly which is making cultivated food in labs so that you know one day hopefully we don't have to slaughter animals to feed pets um and importantly we've got a commitment as you say to to carbon net zero the biggest thing we can do there is get dogs and cats meeting wet food to dry food because dry food is actually about an order of magnities better in terms of environmental sustainability so that's a real direction of travel for us as well

partnership with a company called meatly which is making cultivated food in labs so that you know one day hopefully we don't have to slaughter animals to feed pets um and importantly we've got a commitment as you say to to carbon net zero the biggest thing we can do there is get dogs and cats meeting wet food to dry food because dry food is actually about an order of magnities better in terms of environmental sustainability so that's a real direction of travel for us as well

partnership with a company called meatly which is making cultivated food in labs so that you know one day hopefully we don't have to slaughter animals to feed pets um and importantly we've got a commitment as you say to to carbon net zero the biggest thing we can do there is get dogs and cats meeting wet food to dry food because dry food is actually about an order of magnities better in terms of environmental sustainability so that's a real direction of travel for us as well

Yeah, well, we have these debates at the board all the time, actually, which is great. My view is I think we should be slightly ahead of the consumer. not miles ahead of the consumer and not behind the consumer, but a little bit ahead.

Yeah, well, we have these debates at the board all the time, actually, which is great. My view is I think we should be slightly ahead of the consumer. not miles ahead of the consumer and not behind the consumer, but a little bit ahead.

Yeah, well, we have these debates at the board all the time, actually, which is great. My view is I think we should be slightly ahead of the consumer. not miles ahead of the consumer and not behind the consumer, but a little bit ahead.

And I think we have a real role given the expertise of our colleagues, given, you know, the advice of both of our vets and our retail colleagues and our grooming colleagues to really help educate consumers. They already come to us for advice. That's one of the big reasons that, you know, 40% of puppies and kittens in the UK will become a Pets Club member. Did you just say 40%? Mm-hmm. Wow.

And I think we have a real role given the expertise of our colleagues, given, you know, the advice of both of our vets and our retail colleagues and our grooming colleagues to really help educate consumers. They already come to us for advice. That's one of the big reasons that, you know, 40% of puppies and kittens in the UK will become a Pets Club member. Did you just say 40%? Mm-hmm. Wow.