Lyssa McGowan

Like it's a huge business, hugely successful, way bigger than the next kind of two or three bricks and mortar competitors combined. And a very proud business, proud of its heritage. And it managed the pandemic brilliantly. So it was open throughout the whole pandemic. And the culture is very strong at Pets at Home, incredibly pet centric.

Like it's a huge business, hugely successful, way bigger than the next kind of two or three bricks and mortar competitors combined. And a very proud business, proud of its heritage. And it managed the pandemic brilliantly. So it was open throughout the whole pandemic. And the culture is very strong at Pets at Home, incredibly pet centric.

Like it's a huge business, hugely successful, way bigger than the next kind of two or three bricks and mortar competitors combined. And a very proud business, proud of its heritage. And it managed the pandemic brilliantly. So it was open throughout the whole pandemic. And the culture is very strong at Pets at Home, incredibly pet centric.

This purpose of creating a better world for pets, the people who love them runs right through the company. You know, we've got 16,000 expert colleagues, whether they be veterinary surgeons or nutrition experts or experienced groomers or right the gamut, but they get up and come to work every day to create a better world for pets, the people who love them.

This purpose of creating a better world for pets, the people who love them runs right through the company. You know, we've got 16,000 expert colleagues, whether they be veterinary surgeons or nutrition experts or experienced groomers or right the gamut, but they get up and come to work every day to create a better world for pets, the people who love them.

This purpose of creating a better world for pets, the people who love them runs right through the company. You know, we've got 16,000 expert colleagues, whether they be veterinary surgeons or nutrition experts or experienced groomers or right the gamut, but they get up and come to work every day to create a better world for pets, the people who love them.

So you've got this incredibly purpose-driven organization that was open all through COVID and then this massive pet boom. So the dogs and cats were just walking in the door. The biggest stress was how do we get stock on the shelves fast enough to service it? And it was this huge thing.

So you've got this incredibly purpose-driven organization that was open all through COVID and then this massive pet boom. So the dogs and cats were just walking in the door. The biggest stress was how do we get stock on the shelves fast enough to service it? And it was this huge thing.

So you've got this incredibly purpose-driven organization that was open all through COVID and then this massive pet boom. So the dogs and cats were just walking in the door. The biggest stress was how do we get stock on the shelves fast enough to service it? And it was this huge thing.

And actually, when I came, everyone was really tired, especially the vets, because we were one of the few vets that stayed open. They'd been under a lot of pressure. They'd given their all. I'm rightly proud of how we'd performed.

And actually, when I came, everyone was really tired, especially the vets, because we were one of the few vets that stayed open. They'd been under a lot of pressure. They'd given their all. I'm rightly proud of how we'd performed.

And actually, when I came, everyone was really tired, especially the vets, because we were one of the few vets that stayed open. They'd been under a lot of pressure. They'd given their all. I'm rightly proud of how we'd performed.

But then you had this cloud on the horizon that was coming and the strategy that we needed to deploy going forward was much more about the skill set that I bought around technology, consumer insight, data, digital, building platforms, but without breaking the brilliant stuff that was going on in vets and retail. So it was very much a jigsaw piece to kind of bring in those new skills and

But then you had this cloud on the horizon that was coming and the strategy that we needed to deploy going forward was much more about the skill set that I bought around technology, consumer insight, data, digital, building platforms, but without breaking the brilliant stuff that was going on in vets and retail. So it was very much a jigsaw piece to kind of bring in those new skills and

But then you had this cloud on the horizon that was coming and the strategy that we needed to deploy going forward was much more about the skill set that I bought around technology, consumer insight, data, digital, building platforms, but without breaking the brilliant stuff that was going on in vets and retail. So it was very much a jigsaw piece to kind of bring in those new skills and

sort of changed the culture a bit so that we were a bit more, we had a very high support culture, but not a lot of challenge because it had been, you know, very much about how do we service pets.

sort of changed the culture a bit so that we were a bit more, we had a very high support culture, but not a lot of challenge because it had been, you know, very much about how do we service pets.

sort of changed the culture a bit so that we were a bit more, we had a very high support culture, but not a lot of challenge because it had been, you know, very much about how do we service pets.

The new world, the new level of competition, the headwinds that were coming required more challenge in the culture to get to a high performance culture, but without breaking all those things that were really special and that lovely pride in how well we'd managed the pandemic. So

The new world, the new level of competition, the headwinds that were coming required more challenge in the culture to get to a high performance culture, but without breaking all those things that were really special and that lovely pride in how well we'd managed the pandemic. So